WebRTC Solutions Industry News

[March 29, 2005]

Global Call Center Outsourcing Summit to be Co-Located with Speech-World and IP Contact Center Summit Conferences in Dallas

Technology Marketing Corporation (TMC(R)), publisher of Customer Interaction Solutions(R) Magazine, will host the Third Global Call Center Outsourcing Summit(TM) May 25, 2005 in Dallas, Texas. The event will be co-located with TMC’s new Speech-World and IP Contact Center Summit conferences at the Westin Park Central Hotel.

The highlight of the Global Call Center Outsourcing Summit is the 20th Annual Customer Interaction Solutions Top 50 Teleservices Agencies and MVP Quality Awards Dinner. Since 1986, TMC has been recognizing the world’s largest outsourced inbound and outbound teleservices agencies. TMC ranks the “Top 50” in each category by their annual billable minutes.

According to Nadji Tehrani, TMC Chairman and founder of Customer Interaction Solutions magazine, Top 50 and MVP Quality Award winners will benefit greatly by this year’s Global Call Center Outsourcing Summit being co-located with Speech-World and the IP Contact Center Summit in Dallas.

“By implementing speech and VoIP technologies into their centers, the Top 50 and MVP Quality Award winners — clearly the largest users of contact center technologies in the world — can save as much as 175% on their annual agent and telecom costs. In addition to honoring them with their well-deserved awards, I am very pleased to also offer them the opportunity to see the latest speech and VoIP products and services in action on the show floor,” said Tehrani.

“Combining a half-day of educational sessions with time on the show floor, I truly believe this Global Call Center Outsourcing Summit will be the most productive we’ve staged,” added Tehrani.

The program for the Global Call Center Outsourcing Summit is as follows:

Wednesday, May 25, 2005
2:00 – 4:00 PM — Conference Sessions:
State of the Teleservices Industry, Including Review of Prevailing Industry Trends, plus Insightful Forecasts, by TMC President Rich Tehrani

How to Reduce Costs in Your Existing Contact Centers by Deploying Speech and
IP Contact Center Technologies

How Customers REALLY Feel About Interacting With Agents in Offshore Contact Centers: A Strategic Research Study by The Taylor Institute of Direct Marketing at the University of Akron

5:00 – 6:30 PM: Networking Reception in Exhibit Hall:
Enjoy refreshments as you visit booths in the Speech-World and IP Contact Center Summit Conference Exhibit Hall.

7:30 PM — 20th Annual Top 50 Teleservices Agencies / MVP Quality Awards Dinner
Gala event recognizing the Top 50 Inbound and Top 50 Outbound Teleservices Agencies; and MVP Quality Award Winners.

Complete details about the Global Call Center Outsourcing Summit can be found at the event Web site: www.tmcnet.com/gccos.

Information about attending or exhibiting at Speech-World and IP Contact Center Summit can be found at http://www.speech-world.com, or by calling Dave Rodriguez: 203-852-6800, ext. 146.

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