WebRTC Solutions Industry News

[March 22, 2005]

Veraz Networks Launches Call Center Network Compression Solution for Multi-City Contact Centers; Over 90% Savings in Bandwidth Cost with Proven 12:1 Voice Compression

SAN JOSE, Calif. --(Business Wire)-- March 22, 2005 -- Veraz Networks announced today its new Call Center Network Compression solution for multi-city and multi-country call centers. When operating point-to-point communications between onshore and offshore contact centers, the high cost of international bandwidth reduces the advantage of the global call center and Business Process Outsourcing (BPO) market even with recently proposed International Private Line Circuit (IPLC) rate reductions. Veraz's compression solution eliminates this obstacle by reducing the bandwidth requirements by more than 90% thus increasing voice capacity on IPLCs by over 1000%. This provides service providers and enterprise customers with an expected Return on Investment (ROI) of less than six months.

This latest Call Center Network Compression solution is based on Veraz's I-Gate 4000 family of media gateways that deliver the highest voice compression ratio on the market, up to 12 to 1 for voice, enabling major savings in bandwidth costs while maintaining high toll-quality voice expected by multi-national corporations. The Veraz solution combines the highest voice quality with the economies associated with VoIP. Moreover, internal redundancy features guarantees the continuation of voice calls, fax and modem traffic under any network or system failure offering with five-nines system availability demanded from carrier-grade systems. Furthermore, the in-band management of the multi-site I-Gate 4000 gateways from a centralized site allows for significant savings on operational costs.

The I-Gate 4000 family of media gateways incorporates Veraz DSP technology based upon more than 12-plus years of in-house DSP experience and code development. The I-Gate 4000 was specifically designed to minimize bandwidth requirements by implementing toll quality compression algorithms such as G.729, while maintaining the level of voice quality that carriers demand.

"Our customers with multi-city and multi-country call centers should benefit greatly from the significant costs savings that this Call Center Compression solution provides," said Amit Chawla, Executive VP, Global Marketing at Veraz Networks. "We are continuing our trend of offering a consistent string of cutting-edge solutions for our international customers that leapfrog the competition."

Certain locations like India, Philippines, Ireland, and countries in Africa are aggressively competing for global call center services to multi-national corporations. Veraz's new Call Center Network Compression Solution provides a powerful tool to international operators, as well as the corporations, to maximize the potential of their market through superior savings in operational costs.

About Veraz Networks

Veraz Networks (www.veraznetworks.com) is privately funded by ECI Telecom (Nasdaq:ECIL), Argonaut Private Equity, Battery Ventures, Kleiner Perkins Caufield & Byers, Levensohn Venture Partners and Norwest Venture Partners. The company is headquartered in San Jose, CA, with offices throughout the world.

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