WebRTC Solutions Industry News

TMCNet:  Interactive Intelligence's "Outrageous Interactions" Contest Continues; Trip for Two to Hawaii on the Line

[July 14, 2008]

Interactive Intelligence's "Outrageous Interactions" Contest Continues; Trip for Two to Hawaii on the Line

INDIANAPOLIS --(Business Wire)-- Four months after its "Outrageous Interactions" contest launch, Interactive Intelligence (Nasdaq: ININ) continues to receive hilarious and wild stories from contact center agents, all vying for a trip for two to Hawaii.

To submit an entry, or learn more about the contest, visit www.outrageousinteractions.com. Contest submissions will be accepted through Sunday, Aug. 31 at 11:59 p.m. Eastern time (EDT).

Beginning Monday, Sept. 1, submissions will be reviewed by a panel of expert judges, including Ginger Conlon, editor-in-chief of 1to1 Media; Blair Pleasant, president and principal analyst of COMMfusion LLC; Art Rosenberg, principal analyst and syndicated columnist of The Unified-View; Rich Tehrani, president and publisher of TMC; Dr. Donald E. Brown, founder and CEO of Interactive Intelligence; and others.

The judges will select a short list of finalists. These finalists and their stories will be accessible for online public voting to select a winner, "people's choice" style, beginning Monday, Sept. 8.

Instructions for how to review the finalists and vote for a favorite will be available on or around Sept. 8 via the contest's Web site at www.outrageousinteractions.com. The winner by popular vote will be announced Sept. 17 from the stage of TMC's semi-annual Internet Telephony Conference and EXPO, held in Los Angeles.

Submissions to-date have highlighted the wide variety of customer interactions contact center agents have every day. The Interactive Intelligence contest was designed as a fun outlet for these employees to share their experiences on the front lines of customer service.

One entrant, Paulette Wright of South Carolina, who at the time of her story submission was a supervisor for Working Solutions assigned to the Dish Network/Echostar project, said, "I love this contest! My story is a great example of how unpredictable this job is, and I'm happy to see Interactive Intelligence doing something to reward and honor contact center staff that are dedicated to their work and have a unique ability to help people.

"In my case, I submitted a really outrageous but meaningful interaction with an unhappy customer who I was able to make happy. As much as I'm excited at the chance to win a trip to Hawaii, I'm also truly thrilled to see a company genuinely rewarding people like me for all we do each day."

Interactive Intelligence is a provider of "all-in-one" IP communications software designed to help improve customer service. The company came up with the idea for the contest based on its daily interactions with contact centers throughout the world.

"As a company that's been part of this industry since the mid-nineties, we know the pressures of being an agent on the front lines of a contact center," said Joseph A. Staples, senior vice president of worldwide marketing for Interactive Intelligence. "We thought it was very appropriate for us to honor this hard-working group of people, as well as inject a little humor into what can be a very stressful job."

The contest is open to contact center agents and managers worldwide. Stories must be written in English, limited to 500 words or less, and can be based on customer interactions by phone (including recorded calls), e-mail, letter, or Web chat.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine's top 500 global software and services suppliers, is ranked among NetworkWorld's top 200 North American networking vendors, is a BusinessWeek "hot growth 50" company, and is among FORTUNE Small Business Magazine's top 100 fastest growing companies. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: http://www.inin.com.

This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.


[ Back To WebRTC Solutions's Homepage ]


Featured Podcasts

Oracle in Enterprise Communications

Most in the industry have heard of the acquisition of Acme Packet by Oracle. What you may not know is that Oracle has a number of telecommunications products including a UC suite, WebRTC Session Controller, and Operations monitoring tools. Oracle is pursuing both the enterprise and service provider.

Featured Whitepapers

WebRTC Security Concerns

This whitepaper covers two of the most relevant topics in communications industry today: WebRTC and security. We will introduce the problem of security in WebRTC including those traditional VoIP attacks that are going to be present in WebRTC services. Later we will mention ad-hoc WebRTC attacks and protection mechanisms, to close with an overview of identity management solutions.

Migrating Real Time Communications Services to the Web

In the Internet age, businesses that own fixed and mobile communication networks, including traditional Communications Service Providers (CSPs) of all kinds, are being challenged with some tough questions: How do we stay relevant to our customers?

Delivering Enterprise-Class Communications with WebRTC

WebRTC is an emerging industry standard for enabling Web browsers with real-time communications capabilities. It enables enterprises to enhance Web sites, empower BYOD users, and improve video collaboration and on-line meetings, to name but a few examples.

WebRTC Report Extract Reprint

This document examines the growing important of WebRTC, both generally and for telecom service providers. It considers the expanding range of use-cases, the multiple layers of interoperability likely to be desired by telcos, and some implications in terms of network integration and mobility.


Robust Enterprise Grade WebRTC Systems and Services

The emerging WebRTC standard has become one of the industry's hottest topics – and with good reason. Being able to "communications enable the web" has Communications Service Providers as well as Enterprises busily making plans for deployment. But, as these plans unfold, reality is starting to intrude on those plans. Our expectations of telephony services are much higher than web browsing. We expect the phone to connect instantly, operate with minimal disruption, and work seamless across any network, anywhere, at any time. There is also an understanding that phone service is inherently secure. With WebRTC, the expectation is for these applications to behave in the same manner.

This session looks at the user experience and expectations of a WebRTC Enterprise service. It will also cover how a WebRTC enterprise handles security, reliability, and interoperability within browsers and networks.


The Oracle Communications WebRTC Session Controller enables communications service providers (CSPs) and enterprises to offer WebRTC services – from virtually any device, across virtually any network – with carrier-grade reliability and security.

Sales Presentation: Oracle Communications WebRTC Session Controller

- WebRTC Market and Opportunities
- WebRTC Challenges
- Oracle Communication WebRTC Session   Controller
- Summary


Communication Service Provider (CSP) voice service revenues continue to face pressure due to shifts in communication preferences and competition from non-traditional service providers. Voice communications are now often embedded into applications outside the domain of traditional telephony voice usage. CSPs have been challenged to effectively leverage and monetize new web-oriented communications technologies.