WebRTC Solutions Industry News

TMCNet:  United States : Intergraph Expands Utility Mobile Workforce Management Solution with Dynamic Scheduling Engine [TendersInfo (India)]

[September 11, 2012]

United States : Intergraph Expands Utility Mobile Workforce Management Solution with Dynamic Scheduling Engine [TendersInfo (India)]

(TendersInfo (India) Via Acquire Media NewsEdge) Intergraph will expand its mobile workforce management solution through a partnership with IFS 360 Scheduling to enable utilities to more efficiently send the right personnel to the correct job on time, resulting in increased productivity, improved customer service and reduced costs. IFS 360 Scheduling is the world's leading provider of dynamic mobile workforce scheduling and optimization software.

According to Gartner, "mobile workforce technology can enable more efficient field service for workforce/asset management and customer service improvement. Many business cases expect one-year project payback and greater than 100 percent annualized return on investment."1 Intergraph will incorporate in its mobile workforce management solution IFS 360 Scheduling's Dynamic Scheduling Engine, which takes into account worker skills, service level agreements (SLAs), travel time, traffic delays, workers calling in sick, new work orders and many other conditions to produce the optimal schedule for any given time. As events happen through the day, the engine immediately recalculates and updates the schedule. The engine can be used for both short-term and long-term scheduling, and scheduling data can be analyzed over several weeks for future planning.

"In an environment of rising energy needs and intense competition, the efficient management of mobile assets and resources is critical to the success of any utility," said Hank Dipietro, Vice President Utilities & Communications with Intergraph . "With the advanced options from IFS 360 Scheduling, our customers will be even more empowered to optimize their operations and work more effectively." "Advanced scheduling technology helps organizations respond faster to emergencies, meet customer service levels, improve workforce productivity, reduce costs due to unnecessary travel and downtime and achieve a competitive advantage," said Laurent Othacehe, CEOwith IFS 360 Scheduling. "Combining Intergraph utility solutions with advanced scheduling creates an optimal platform for managing assets and operations and maximizing performance." Intergraph provides utilities with a comprehensive range of solutions for geospatially powered infrastructure management and operations support, including a its Smart Grid Command-and-Control Center that consolidates asset, outage management (OMS), distribution management (DMS) and mobile workforce management (MWFM) solutions to maximum grid operating efficiency and resiliency.

(c) 2012 Euclid Infotech Pvt. Ltd. Provided by Syndigate.info an Albawaba.com company

[ Back To WebRTC Solutions's Homepage ]


Featured Podcasts

Oracle in Enterprise Communications

Most in the industry have heard of the acquisition of Acme Packet by Oracle. What you may not know is that Oracle has a number of telecommunications products including a UC suite, WebRTC Session Controller, and Operations monitoring tools. Oracle is pursuing both the enterprise and service provider.

Featured Whitepapers

WebRTC Security Concerns

This whitepaper covers two of the most relevant topics in communications industry today: WebRTC and security. We will introduce the problem of security in WebRTC including those traditional VoIP attacks that are going to be present in WebRTC services. Later we will mention ad-hoc WebRTC attacks and protection mechanisms, to close with an overview of identity management solutions.

Migrating Real Time Communications Services to the Web

In the Internet age, businesses that own fixed and mobile communication networks, including traditional Communications Service Providers (CSPs) of all kinds, are being challenged with some tough questions: How do we stay relevant to our customers?

Delivering Enterprise-Class Communications with WebRTC

WebRTC is an emerging industry standard for enabling Web browsers with real-time communications capabilities. It enables enterprises to enhance Web sites, empower BYOD users, and improve video collaboration and on-line meetings, to name but a few examples.

WebRTC Report Extract Reprint

This document examines the growing important of WebRTC, both generally and for telecom service providers. It considers the expanding range of use-cases, the multiple layers of interoperability likely to be desired by telcos, and some implications in terms of network integration and mobility.


Robust Enterprise Grade WebRTC Systems and Services

The emerging WebRTC standard has become one of the industry's hottest topics – and with good reason. Being able to "communications enable the web" has Communications Service Providers as well as Enterprises busily making plans for deployment. But, as these plans unfold, reality is starting to intrude on those plans. Our expectations of telephony services are much higher than web browsing. We expect the phone to connect instantly, operate with minimal disruption, and work seamless across any network, anywhere, at any time. There is also an understanding that phone service is inherently secure. With WebRTC, the expectation is for these applications to behave in the same manner.

This session looks at the user experience and expectations of a WebRTC Enterprise service. It will also cover how a WebRTC enterprise handles security, reliability, and interoperability within browsers and networks.


The Oracle Communications WebRTC Session Controller enables communications service providers (CSPs) and enterprises to offer WebRTC services – from virtually any device, across virtually any network – with carrier-grade reliability and security.

Sales Presentation: Oracle Communications WebRTC Session Controller

- WebRTC Market and Opportunities
- WebRTC Challenges
- Oracle Communication WebRTC Session   Controller
- Summary


Communication Service Provider (CSP) voice service revenues continue to face pressure due to shifts in communication preferences and competition from non-traditional service providers. Voice communications are now often embedded into applications outside the domain of traditional telephony voice usage. CSPs have been challenged to effectively leverage and monetize new web-oriented communications technologies.