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TMCNet:  Altitude Software Invests in Germany, Eurozone’s Largest Contact Center Market

[November 05, 2012]

Altitude Software Invests in Germany, Eurozone’s Largest Contact Center Market

Altitude Software Opens New Office in Germany to Address New Market Opportunities, Support Growing Partner Network and Customers Contact Center Industry Veteran Miguel Lopes Leads New Team for Germany, Austria and Switzerland Düsseldorf; Germany; November 5th, 2012 - Altitude Software, a global leader in contact center technology, announces today the opening of a new office in Dusseldorf, Germany, to focus on regional business opportunities and to increase support to a growing customer base and partner network in German-speaking countries.

“Altitude Software is a global player born in Europe, with a long term strategy in the German markets” states Mr. Gastão Taveira, CEO of Altitude Software. “We are driving a new phase of business in the DACH region by establishing a direct presence, working in German with our customers and shoring up our partners to provide innovative solutions for the emerging business dynamics in the region”.

Miguel Lopes, a 20-year veteran of the contact center industry and Executive Vice-President at Altitude Software, is leading the new sales, partner and customer support team for Germany, Austria and Switzerland. Also joining the Altitude team in Germany as Account Manager is Mark Gutmann, with a 10 year experience in sales and consulting roles in the call center and the customer interaction software solutions industry in Germany.

German Contact Center Market with 10% Growth and 14 Billion Euros in Revenues According to the government agency “Germany Trade & Invest”, the contact center sector is the fifth largest industry sector in Germany, and the largest contact center market in the Eurozone, with 14 billion Euros in revenues. With almost 7.000 contact centers nationwide, the sector has recorded a 10% annual agent growth rate over the past 10 years and it now employs more than 550.000 people.

Altitude Software had been active in the DACH region since 1997 from its Central Europe office, located in Brussels, serving leading contact center customers and partners such as avocis, Teleperformance, and Transcom Worldwide. “The time has come to further build our delivery capabilities”, said Mr. Miguel Lopes. “The regions’ contact centers dynamics are towards agile software solutions, that allow freedom of choice among vendors, increase productivity, and improve service quality while keeping costs down” Altitude Software pursues long term strategy in Europe Altitude Software had recently announced the acquisition of a majority of Sweden-based Software-as-a-Service provider ASP Nordic from private investors. The new venture - Altitude Cloud - advances the delivery of next generation contact center cloud solutions, with an initial focus on Scandinavia and a phased global roll-out.

Altitude Software solution Altitude uCI™ is an agile, modular software suite that manages all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards.

The company has 17 offices in four continents (including, in Europe: Portugal, Spain, France, UK, Sweden, Belgium and Germany) and a strong partner network. Altitude Software is the only European vendor of independent technology solutions in the Gartner Magic Quadrant for Contact Center Infrastructure since 2000, and it has achieved ISO 9001 and TSIA level 2 certifications for its Global Customer Support.

You can find more information about Altitude Software in Germany at www.altitude.com/de . To contact our Germany office please call +49 (0) 2102 420 – 669 or email asde@altitude.com.

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