WebRTC Solutions Industry News

TMCNet:  Altitude Software Invests in Germany, Eurozone’s Largest Contact Center Market

[November 05, 2012]

Altitude Software Invests in Germany, Eurozone’s Largest Contact Center Market

Altitude Software Opens New Office in Germany to Address New Market Opportunities, Support Growing Partner Network and Customers Contact Center Industry Veteran Miguel Lopes Leads New Team for Germany, Austria and Switzerland Düsseldorf; Germany; November 5th, 2012 - Altitude Software, a global leader in contact center technology, announces today the opening of a new office in Dusseldorf, Germany, to focus on regional business opportunities and to increase support to a growing customer base and partner network in German-speaking countries.

“Altitude Software is a global player born in Europe, with a long term strategy in the German markets” states Mr. Gastão Taveira, CEO of Altitude Software. “We are driving a new phase of business in the DACH region by establishing a direct presence, working in German with our customers and shoring up our partners to provide innovative solutions for the emerging business dynamics in the region”.

Miguel Lopes, a 20-year veteran of the contact center industry and Executive Vice-President at Altitude Software, is leading the new sales, partner and customer support team for Germany, Austria and Switzerland. Also joining the Altitude team in Germany as Account Manager is Mark Gutmann, with a 10 year experience in sales and consulting roles in the call center and the customer interaction software solutions industry in Germany.

German Contact Center Market with 10% Growth and 14 Billion Euros in Revenues According to the government agency “Germany Trade & Invest”, the contact center sector is the fifth largest industry sector in Germany, and the largest contact center market in the Eurozone, with 14 billion Euros in revenues. With almost 7.000 contact centers nationwide, the sector has recorded a 10% annual agent growth rate over the past 10 years and it now employs more than 550.000 people.

Altitude Software had been active in the DACH region since 1997 from its Central Europe office, located in Brussels, serving leading contact center customers and partners such as avocis, Teleperformance, and Transcom Worldwide. “The time has come to further build our delivery capabilities”, said Mr. Miguel Lopes. “The regions’ contact centers dynamics are towards agile software solutions, that allow freedom of choice among vendors, increase productivity, and improve service quality while keeping costs down” Altitude Software pursues long term strategy in Europe Altitude Software had recently announced the acquisition of a majority of Sweden-based Software-as-a-Service provider ASP Nordic from private investors. The new venture - Altitude Cloud - advances the delivery of next generation contact center cloud solutions, with an initial focus on Scandinavia and a phased global roll-out.

Altitude Software solution Altitude uCI™ is an agile, modular software suite that manages all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards.

The company has 17 offices in four continents (including, in Europe: Portugal, Spain, France, UK, Sweden, Belgium and Germany) and a strong partner network. Altitude Software is the only European vendor of independent technology solutions in the Gartner Magic Quadrant for Contact Center Infrastructure since 2000, and it has achieved ISO 9001 and TSIA level 2 certifications for its Global Customer Support.

You can find more information about Altitude Software in Germany at www.altitude.com/de . To contact our Germany office please call +49 (0) 2102 420 – 669 or email asde@altitude.com.



As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments.

[ Back To WebRTC Solutions's Homepage ]


Featured Podcasts

Oracle in Enterprise Communications

Most in the industry have heard of the acquisition of Acme Packet by Oracle. What you may not know is that Oracle has a number of telecommunications products including a UC suite, WebRTC Session Controller, and Operations monitoring tools. Oracle is pursuing both the enterprise and service provider.

Featured Whitepapers

WebRTC Security Concerns

This whitepaper covers two of the most relevant topics in communications industry today: WebRTC and security. We will introduce the problem of security in WebRTC including those traditional VoIP attacks that are going to be present in WebRTC services. Later we will mention ad-hoc WebRTC attacks and protection mechanisms, to close with an overview of identity management solutions.

Migrating Real Time Communications Services to the Web

In the Internet age, businesses that own fixed and mobile communication networks, including traditional Communications Service Providers (CSPs) of all kinds, are being challenged with some tough questions: How do we stay relevant to our customers?

Delivering Enterprise-Class Communications with WebRTC

WebRTC is an emerging industry standard for enabling Web browsers with real-time communications capabilities. It enables enterprises to enhance Web sites, empower BYOD users, and improve video collaboration and on-line meetings, to name but a few examples.

WebRTC Report Extract Reprint

This document examines the growing important of WebRTC, both generally and for telecom service providers. It considers the expanding range of use-cases, the multiple layers of interoperability likely to be desired by telcos, and some implications in terms of network integration and mobility.


Robust Enterprise Grade WebRTC Systems and Services

The emerging WebRTC standard has become one of the industry's hottest topics – and with good reason. Being able to "communications enable the web" has Communications Service Providers as well as Enterprises busily making plans for deployment. But, as these plans unfold, reality is starting to intrude on those plans. Our expectations of telephony services are much higher than web browsing. We expect the phone to connect instantly, operate with minimal disruption, and work seamless across any network, anywhere, at any time. There is also an understanding that phone service is inherently secure. With WebRTC, the expectation is for these applications to behave in the same manner.

This session looks at the user experience and expectations of a WebRTC Enterprise service. It will also cover how a WebRTC enterprise handles security, reliability, and interoperability within browsers and networks.


The Oracle Communications WebRTC Session Controller enables communications service providers (CSPs) and enterprises to offer WebRTC services – from virtually any device, across virtually any network – with carrier-grade reliability and security.

Sales Presentation: Oracle Communications WebRTC Session Controller

- WebRTC Market and Opportunities
- WebRTC Challenges
- Oracle Communication WebRTC Session   Controller
- Summary


Communication Service Provider (CSP) voice service revenues continue to face pressure due to shifts in communication preferences and competition from non-traditional service providers. Voice communications are now often embedded into applications outside the domain of traditional telephony voice usage. CSPs have been challenged to effectively leverage and monetize new web-oriented communications technologies.