WebRTC Solutions Industry News

TMCNet:  Der Spiegel: Employees at T-Mobile USA Face 'Brutal Psych Terror'

[November 19, 2012]

Der Spiegel: Employees at T-Mobile USA Face 'Brutal Psych Terror'

WASHINGTON --(Business Wire)--

The German weekly news magazine Der Spiegel has just published a major review and analysis of the "brutal psych terror" faced by workers at T-Mobile (News - Alert) USA. Der Spiegel is one of Europe's largest publications, with a weekly circulation of more than one million and is known for its attention to detail and comprehensive reporting.

Here's how the report begins:

"The business hotel in Cargo-City South close to the airport in Frankfurt was chosen with caution: the anonymity of the conference rooms provided space for two powerful unionists to meet in private. One of them is Lothar Schröder, Vice Chairman of the Supervisory Board of Deutsche Telekom (News - Alert) and Board member of the powerful union ver.di. The other is Larry Cohen, head of the 700,000 member strong American telecommunications union, CWA (News - Alert).

"What the two of them concoct in the following two days might be a fairly unique campaign: The organizations are planning to mobilize workers on both sides of the Atlantic in the following weeks, engage the US Congress, Bundestag and ministries and provide the media with sensitive information.

"The target of these extraordinary efforts is Deutsche Telekom in Bonn. The reason is they are allegedly harassing working conditions for workers at T-Mobile USA…

"For several months, chröder and Cohen worked on a dossier about working conditions at T-Mobile in the United States. They talked to employees for many hours, recorded video interviews, evaluated old and new interviews and collected testimony. In the end, the result paints a picture of a company that, according to a ver.di spokesperson, 'treats its employees with brutal psycho terror.'

"Union staff from ver.di's headquarters in Berlin, who were assigned to assess the interviews even call it 'tyranny.'"

Read the full report here: http://www.cwa-union.org/pages/der_spiegel_highlights_workers_rights_problems_at_t-mobile#.UKo5sLO0yRg

T-Mobile USA workers have faced this campaign of harassment and intimidation in every location where they look to have a union voice. In Connecticut, technicians needed the support of leading U.S. senators and members of Congress to finally get the bargaining rights they are entitled to under law. In New York, union supporters were maligned by company executives, and across the T-Mobile USA system, workers are told that they're under surveillance by management whenever union organizers are around. Read more at www.weworkbettertogether.org

When it shut seven call centers in June, T-Mobile USA denied that it was sending the work overseas and opposed any help for workers to obtain trade adjustment assistance, which provides training and other benefits for workers who lose their jobs because work has gone overseas.

CWA fought for TAA benefits for some 3,300 workers affected by the closings, and provided the U.S. Department of Labor with information from call center workers in the Philippines and Central America regarding the large quantity of T-Mobile calls being handled by their centers. The Labor Dept. then certified that workers were eligible for TAA.

CWA represents 700,000 workers in telecommunications, media and broadcasting, airlines, public service, health care and manufacturing.


[ Back To WebRTC Solutions's Homepage ]

FOLLOW US

Featured Podcasts

Oracle in Enterprise Communications

Most in the industry have heard of the acquisition of Acme Packet by Oracle. What you may not know is that Oracle has a number of telecommunications products including a UC suite, WebRTC Session Controller, and Operations monitoring tools. Oracle is pursuing both the enterprise and service provider.

Featured Whitepapers

WebRTC Security Concerns

This whitepaper covers two of the most relevant topics in communications industry today: WebRTC and security. We will introduce the problem of security in WebRTC including those traditional VoIP attacks that are going to be present in WebRTC services. Later we will mention ad-hoc WebRTC attacks and protection mechanisms, to close with an overview of identity management solutions.

Migrating Real Time Communications Services to the Web

In the Internet age, businesses that own fixed and mobile communication networks, including traditional Communications Service Providers (CSPs) of all kinds, are being challenged with some tough questions: How do we stay relevant to our customers?

Delivering Enterprise-Class Communications with WebRTC

WebRTC is an emerging industry standard for enabling Web browsers with real-time communications capabilities. It enables enterprises to enhance Web sites, empower BYOD users, and improve video collaboration and on-line meetings, to name but a few examples.

WebRTC Report Extract Reprint

This document examines the growing important of WebRTC, both generally and for telecom service providers. It considers the expanding range of use-cases, the multiple layers of interoperability likely to be desired by telcos, and some implications in terms of network integration and mobility.

WEBRTC SOLUTIONS PAPERS, SLIDES, COLLATERAL

Robust Enterprise Grade WebRTC Systems and Services


The emerging WebRTC standard has become one of the industry's hottest topics – and with good reason. Being able to "communications enable the web" has Communications Service Providers as well as Enterprises busily making plans for deployment. But, as these plans unfold, reality is starting to intrude on those plans. Our expectations of telephony services are much higher than web browsing. We expect the phone to connect instantly, operate with minimal disruption, and work seamless across any network, anywhere, at any time. There is also an understanding that phone service is inherently secure. With WebRTC, the expectation is for these applications to behave in the same manner.

This session looks at the user experience and expectations of a WebRTC Enterprise service. It will also cover how a WebRTC enterprise handles security, reliability, and interoperability within browsers and networks.

ORACLE COMMUNICATIONS WEBRTC SESSION CONTROLLER

The Oracle Communications WebRTC Session Controller enables communications service providers (CSPs) and enterprises to offer WebRTC services – from virtually any device, across virtually any network – with carrier-grade reliability and security.

Sales Presentation: Oracle Communications WebRTC Session Controller

Agenda:
- WebRTC Market and Opportunities
- WebRTC Challenges
- Oracle Communication WebRTC Session   Controller
- Summary

ORACLE COMMUNICATIONS WEBRTC SESSION CONTROLLER SOLUTION

Communication Service Provider (CSP) voice service revenues continue to face pressure due to shifts in communication preferences and competition from non-traditional service providers. Voice communications are now often embedded into applications outside the domain of traditional telephony voice usage. CSPs have been challenged to effectively leverage and monetize new web-oriented communications technologies.