WebRTC Solutions Industry News

TMCNet:  CommBank to launch multiple technology firsts for simpler more convenient banking

[November 29, 2012]

CommBank to launch multiple technology firsts for simpler more convenient banking

(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 29 November 2012 Release date- 28112012 - Commonwealth Bank today revealed a number of firsts for Australian and Global Banking, launching in 2013.

First banking services in Facebook, offering Australia's 12 million Facebook users a simple and convenient way to pay and save; New version of CommBank Kaching - Australia's #1 digital wallet - designed specifically for Android; New sharing and tagging capability in NetBank - Australia's #1 Online Bank; The world's most advanced merchant terminals...

New SmartSign technology that will allow Asset Finance customers to execute loan documents electronically from anywhere in the world - another Aussie first; and CommBiz Mobile - Australia's first real-time business banking app dedicated to meeting the needs of medium to large enterprises.

Responding to the demand from today's customers for a simple, personalised and mobile banking experience, Commonwealth Bank will be launching CommBank Kaching for Facebook, a redesigned CommBank Kaching for Android App and new sharing and tagging capability in NetBank. For the first time in Australia, CommBank will launch SmartSign technology that will allow Asset Finance customers to execute loan documents electronically from anywhere in the world.

'Driven by mobile, the Cloud and social - customers are demanding a new banking experience that puts the world's most advanced technology at their finger-tips - whether it's in a branch, on the street, or from their smartphone. And for those touch points to work together, not independently,' said Michael Harte, Group Executive, Enterprise Services and CIO, Commonwealth Bank.

Commonwealth Bank customer usage data reveals that mobile is the most preferred banking platform with smartphones and tablets exceeding desktop logons. Over 1.56 million customers are now active mobile users. CommBank Kaching App has seen strong uptake with around 700,000 downloads and it has now processed more than $3 billion in transactions in 2012. Mobile now powers 46 per cent of all banking transactions. There has also been increase in online banking with almost 1 in 3 Australians (seven million) now accessing NetBank services online. Over 50 per cent of NetBank logins occur via a smartphone or tablet device.

While online banking has been skyrocketing, so too has Facebook in Australia. With more than 12 million Australians on Facebook and around three quarters of them logging in at least once a day, the opportunity for social banking is compelling.

'Peer-to-peer (P2P) banking is taking off, especially with a younger audience. Six per cent of P2P payments on CommBank Kaching are to Facebook friends and 28 per cent of P2P payments in CommBank Kaching are now made using Bump technology that allows money to be exchanged or a payment to be made by tapping two iPhones together. Social banking is poised to rise with the introduction of the CommBank Kaching Facebook app, as more customers transact with their friends and relatives on Australia's largest social platform,' said Andy Lark, Commonwealth Bank Chief Marketing and Online Officer.

Upcoming Commonwealth Bank new technology innovations CommBank Kaching for Facebook - CommBank Kaching for Facebook will allow customers to meet their everyday banking needs without ever leaving Australia's favourite social network. It will allow them to pay their Facebook friends, group, event or anyone with a mobile number or email address within Facebook. They can request payments and put a notification to get CommBank Kaching payments for an event, group dinner or weekend getaway. They will also be able to gift CommBank Kaching payments to their friends and relatives for occasions. CommBank Kaching for Facebook app will go live in early 2013.

Redesigned CommBank Kaching for Android - CommBank Kaching has been redesigned specifically for Android. New enhancements include account scrolling, a redesigned interface, improved navigation and performance. The redesigned app will be available from mid-December.

Sharing and Tagging on NetBank - New enhancements to NetBank will allow customers to share their payments directly with their Facebook friends and tagging all their expenses. They can add and manage their Tax File Number directly in NetBank allowing them to manage their accounts during tax time. Investor Centre is a new NetBank Lab tool that will allow customers to monitor their overall financial position by viewing their assets and liabilities. Sending money overseas is easy with NetBank's new International Money Transfers and customers can stay connected 24/7 with their contacts by purchasing pre-paid Telstra, Optus and BigPond vouchers in NetBank.

CommBank Leo and Albert Point of Sale merchant terminals - Following the launch of the Commonwealth Bank Pi revolutionary point-of-sale platform, CommBank has been working closely with its partners, with more than 1,100 businesses and developers registering their interest. What's more, businesses will now be able to access CommBank Leo merchant terminals that attach to Apple iPod Touch or iPhone 4 and iPhone 4S to boost customer service and process mobile payments. A Software Development program is also being launched in the coming weeks for CommBank Albert, the revolutionary omni-commerce Android based device that will enable developers to build business apps on the Pi platform.

Paperless execution of Asset Finance agreements, SmartSign - In an Australian banking first, Asset Finance Customers can now execute loan documents electronically anywhere in the world, anytime enabling faster turnaround of customer agreements - same day without the need to print, sign and send back paperwork. Customers are able to review, authorise and approve documents on the Bank's secure online portal, from their computer or mobile device. In 2013, this new feature will be available across additional business banking services.

CommBiz Mobile - Launching in early 2013, CommBiz customers will have the convenience of managing their banking from iPads and iPhones with a dedicated app. Customers will be able to authorise all payments; view current day account balance and the 100 most recent transactions; and make payments. Ensuring customers can carry out their CommBiz transactions with complete confidence, the apps will run with NetLock -inbuilt, world class security. Later in 2013, customers will be able to transfer and Direct Credit on one to one payments and view advanced customer analytics on mobile devices.

[Editorial queries for this story should be sent to newswire@enpublishing.co.uk] ((Comments on this story may be sent to info@enpublishing.co.uk)) (c) 2012 Electronic News Publishing -

[ Back To WebRTC Solutions's Homepage ]

FOLLOW US

Featured Podcasts

Oracle in Enterprise Communications

Most in the industry have heard of the acquisition of Acme Packet by Oracle. What you may not know is that Oracle has a number of telecommunications products including a UC suite, WebRTC Session Controller, and Operations monitoring tools. Oracle is pursuing both the enterprise and service provider.

Featured Whitepapers

WebRTC Security Concerns

This whitepaper covers two of the most relevant topics in communications industry today: WebRTC and security. We will introduce the problem of security in WebRTC including those traditional VoIP attacks that are going to be present in WebRTC services. Later we will mention ad-hoc WebRTC attacks and protection mechanisms, to close with an overview of identity management solutions.

Migrating Real Time Communications Services to the Web

In the Internet age, businesses that own fixed and mobile communication networks, including traditional Communications Service Providers (CSPs) of all kinds, are being challenged with some tough questions: How do we stay relevant to our customers?

Delivering Enterprise-Class Communications with WebRTC

WebRTC is an emerging industry standard for enabling Web browsers with real-time communications capabilities. It enables enterprises to enhance Web sites, empower BYOD users, and improve video collaboration and on-line meetings, to name but a few examples.

WebRTC Report Extract Reprint

This document examines the growing important of WebRTC, both generally and for telecom service providers. It considers the expanding range of use-cases, the multiple layers of interoperability likely to be desired by telcos, and some implications in terms of network integration and mobility.

WEBRTC SOLUTIONS PAPERS, SLIDES, COLLATERAL

Robust Enterprise Grade WebRTC Systems and Services


The emerging WebRTC standard has become one of the industry's hottest topics – and with good reason. Being able to "communications enable the web" has Communications Service Providers as well as Enterprises busily making plans for deployment. But, as these plans unfold, reality is starting to intrude on those plans. Our expectations of telephony services are much higher than web browsing. We expect the phone to connect instantly, operate with minimal disruption, and work seamless across any network, anywhere, at any time. There is also an understanding that phone service is inherently secure. With WebRTC, the expectation is for these applications to behave in the same manner.

This session looks at the user experience and expectations of a WebRTC Enterprise service. It will also cover how a WebRTC enterprise handles security, reliability, and interoperability within browsers and networks.

ORACLE COMMUNICATIONS WEBRTC SESSION CONTROLLER

The Oracle Communications WebRTC Session Controller enables communications service providers (CSPs) and enterprises to offer WebRTC services – from virtually any device, across virtually any network – with carrier-grade reliability and security.

Sales Presentation: Oracle Communications WebRTC Session Controller

Agenda:
- WebRTC Market and Opportunities
- WebRTC Challenges
- Oracle Communication WebRTC Session   Controller
- Summary

ORACLE COMMUNICATIONS WEBRTC SESSION CONTROLLER SOLUTION

Communication Service Provider (CSP) voice service revenues continue to face pressure due to shifts in communication preferences and competition from non-traditional service providers. Voice communications are now often embedded into applications outside the domain of traditional telephony voice usage. CSPs have been challenged to effectively leverage and monetize new web-oriented communications technologies.