WebRTC Solutions Industry News

TMCNet:  Vitera Healthcare Solutions Launches Live Chat Program to Provide Increased Access to Customer Service Support

[December 13, 2012]

Vitera Healthcare Solutions Launches Live Chat Program to Provide Increased Access to Customer Service Support

TAMPA, Fla. --(Business Wire)--

Vitera Healthcare Solutions, the nation's premier provider of best-in-class ambulatory electronic health records and practice management software and services, today announced the general release of Live Chat, a convenient online engagement solution for customers seeking real-time support from a Vitera representative.

"Being able to instantly connect to a Vitera support representative and get the assistance you need is simply fabulous. I really love this feature-it's easy to use and very convenient," explains Stacy Clark of Florida Medical Clinic, located in Land O' Lakes, Florida.

Furthering its commitment to user support and satisfaction, Vitera is deploying Live Chat for customers that prefer the ease and immediacy of live online interaction to resolve practice management and EDI inquiries. The web-based tool is fast, secure and adds a new level of convenience for clinical staff by offering a one-click service solution, delivering information directly to their desktops.

"Live Chat offers practices an alternative to traditional call center support and arms them with a solution that may fit better into certain workflows," sys Matt Hawkins, CEO of Vitera Healthcare Solutions. "Providing outstanding customer service is Vitera's highest priority and we are pleased to offer this new program to increase customer access to our support representatives."

Live Chat provides free online support service with representatives available from 1 p.m. to 5 p.m. EST, Monday through Friday. In early 2013, Vitera will be expanding its Live Chat hours to further align to peak physician office hours. Live Chat is the most recent addition to Vitera's robust product support model.

About Vitera Healthcare Solutions

Vitera Healthcare Solutions provides end-to-end clinical and financial technology solutions so physicians and medical professionals can work with patients instead of paperwork. Serving more than 400,000 healthcare professionals including 80,000 physicians, Vitera Healthcare Solutions provides electronic health records and practice management systems, processes 33 million transactions and 1.8 million e-prescriptions monthly, and serves several specialties including primary care, OB/GYN, pediatrics, cardiology and orthopedics in all sized practices and Community Health Centers. Physician focused and patient centric, Vitera Healthcare Solutions is based in Tampa, FL. For more information, visit www.viterahealthcare.com or call (877) 932-6301. Follow Vitera Healthcare Solutions on Facebook (News - Alert), http://www.facebook.com/ViteraHealthcare, and Twitter (News - Alert), http://twitter.com/#!/ViteraHealth.

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