WebRTC Solutions Industry News

TMCNet:  Anana wins two prestigious Customer Service and Innovation Awards from Genesys

[December 17, 2012]

Anana wins two prestigious Customer Service and Innovation Awards from Genesys

Dec 17, 2012 (M2 PRESSWIRE via COMTEX) -- Anana has announced that it has won two independently judged awards for dedication to innovation, particularly with regard to its focus on Social Engagement. The awards follow the launch of the innovative Anana Briefing Centre (ABC) a major multi-million Centre which enables companies to experience Genesys multi-channel, multi-media customer engagement solutions first hand.

Since launching the ABC last year, Anana has enjoyed considerable commercial and technical success, having secured two Fortune 500 organisations for the Genesys Social Engagement solution following full working demonstrations featuring clients' own systems. Anana clients now manage millions of social media interactions a year using the Genesys solution.

Anana also won the Genesys 'Customer Innovation Award 2012, sharing the award with two major Genesys customers American Airlines and the University of Pennsylvania Medical Centre. The Awards were presented at this Years G-Force customer and partner event in Barcelona in September.

Key Facts: The multi-million social media-enabled Anana Briefing Centre is the first facility to enable companies to experience Genesys multi-channel, multi-media customer engagement solutions first hand, by showing how they can integrate every social interaction from Facebook and Twitter into their customer service solutions alongside Voice, SMS, MMS, eMail, Web-chat, Call-back, White-Mail and Mobile Applications for Customer Service.

This was the first time that the Genesys Customer Innovation Award, selected by a panel of leading industry analysts including Gartner and Frost & Sullivan, has been awarded to a partner rather than to a Genesys customer.

Anana received the Customer Innovation Award alongside two other prestigious organisations: American Airlines, recognised for its innovation in the Mobile Applications for Customer Service space; and the University of Pennsylvania Medical Centre which received the award for excellence in customer service in a cross-channel Contact Centre.

Supporting Quotes: "Anana has established itself as delivering leading solutions in the evolution of customer service, focusing on digital, online and social engagement," commented Dave Tidwell, COO of Anana. "As a team, we are honoured to have been recognised by both Genesys and wider industry analysts and to have been cited alongside giants such as American Airlines and a world leading Medical Centre.

The team has worked extremely hard on delivering excellence in brand new fields for the operational use of social media in the contact centre, and we are looking forward to expanding this with Genesys into the mobile space. It is both exciting and extremely rewarding to be able to assist so readily in the digital brand aspirations of our customers and clients. Winning awards for innovation too is simply inspiring." "We are delighted to present Anana with these two awards at our recent customer event," commented Keith Wilkinson, Vice President for the UK & I and Africa, Genesys. "The awards are a great testament to the work the company has done with the Social Engagement solution, and recognise the importance of Ananas continued innovation within customer service, as well as deploying social media-enabled contact centres in today's market." About Anana Anana is a specialist in 21st century communications solutions to the Enterprise and Telecommunications markets. Established on principles of innovation and flair, driven by a very can-do approach Anana ensures its solutions meet its customers exact needs. Anana excels in the selection and application of the most appropriate components and technologies and are recognised solutions leaders; trusted inherently by our customers and partners.

Anana focus on delivering solutions for managing customer interactions across all media and channels. We ensure our clients meet their own customers head-on with effective, cost-relevant strategy, processes and technology to maximise the reach and relevance of all interactions. Privately owned and operated the Company is registered in the UK and headquartered in Bristol.

For more information, please visit Anana at www.anana.com or follow the Anana Team Blog at www.anana.com/blog/ Press Contact: Dave Tidwell dave.tidwell@anana.com Claire Grant cgrant@iba-international.com 01780 721433 ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com.

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