WebRTC Solutions Industry News

TMCNet:  Small Business Tech Support: Small Target, Big Market 2012

[January 04, 2013]

Small Business Tech Support: Small Target, Big Market 2012

Jan 04, 2013 (M2 PRESSWIRE via COMTEX) -- Research and Markets (http://www.researchandmarkets.com/research/7xvhwq/small_business) has announced the addition of the "Small Business Tech Support: Small Target, Big Market 4Q 2012" report to their offering.

This report looks at the opportunities for technical support in businesses ranging in size from SOHO to 99 employees. Demand for sophisticated tech support solutions is expanding as small businesses adopt new and complex technologies, such as cloud services. This report looks at the opportunities presented in areas such as help desks, virus protection, security, hardware and software proactive monitoring, and new Tier Zero support. It also includes forecasts for tech support revenue trends through 2017.

Businesses of all sizes have been relentless in their adoption of new technologies, said Jim O'Neill, a research analyst at Parks Associates. They have acquired new hardware and often allow the use of employees' own devices, creating a complex environment of support needs. Throw the cloud and its various services into the mix, as well as the need of SMBs to curtail their expenses, and you have a perfect storm of opportunity for companies that can provide 24/7 help desks, remote software and hardware support, and the occasional site visit. Tech support, especially for very small businesses, is approaching a boom phase.

Key Topics Covered: The Bottom Line Dashboard 1.0 Introduction 1.1 Key Questions Addressed 1.2 Scope 1.3 Data Sources for this Report 1.4 Company Briefings for the Report 2.0 State of the Market 2.1 Defining the SMB Market 2.1.1 The Evolution of the Small Business Market 2.1.2 Very Small, or MicroSMBs 2.1.3 Non-employer firms 2.1.4 Nonprofits and Charities 2.1.5 Number of locations 2.2 Definition of the Technology Environment 2.3 Hardware and Equipment Spending 3.0 Major Tech Support Issues Facing SMBs 3.1 Bring Your Own Device (BYOD) 3.2 Supporting the Network 3.3 Moving into the Cloud 3.4 Additional IT Issues Facing SMBs 4.0 The Challenge of Selling SMB Tech Support 4.1 Refining and Educating the Market 4.2 Recommendations and Reputations are Key 4.3 SMBs Turn to Independent Tech Support Firms 4.4 Business Models are Evolving to Reach SMBs 4.5 Low-Hanging Fruit for Service Providers 4.5.1 Cox Communications Tech Solutions Program 4.5.2 Comcast's Signature Support 5.0 Forecasts 5.1 Forecast Methodology 5.2 Computer Set-up 5.3 Technology Support 5.4 Technology Support Subscriptions 5.5 Server Support 5.6 Backup Services 5.7 Summary of Support Service Revenues 6.0 Implications and Recommendations 6.1 Implications 6.2 Recommendations For more information visit http://www.researchandmarkets.com/research/7xvhwq/small_business CONTACT: Research and Markets, Laura Wood, Senior Manager.

press@researchandmarkets.com Fax from USA: 646-607-1907 Fax from rest of the world: +353-1-481-1716 Sector: Computing and Technology (http://www.researchandmarkets.com/categories.asp cat_id=4&campaign_id=7xvhwq) ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com.

[ Back To WebRTC Solutions's Homepage ]

FOLLOW US

Featured Podcasts

Oracle in Enterprise Communications

Most in the industry have heard of the acquisition of Acme Packet by Oracle. What you may not know is that Oracle has a number of telecommunications products including a UC suite, WebRTC Session Controller, and Operations monitoring tools. Oracle is pursuing both the enterprise and service provider.

Featured Whitepapers

WebRTC Security Concerns

This whitepaper covers two of the most relevant topics in communications industry today: WebRTC and security. We will introduce the problem of security in WebRTC including those traditional VoIP attacks that are going to be present in WebRTC services. Later we will mention ad-hoc WebRTC attacks and protection mechanisms, to close with an overview of identity management solutions.

Migrating Real Time Communications Services to the Web

In the Internet age, businesses that own fixed and mobile communication networks, including traditional Communications Service Providers (CSPs) of all kinds, are being challenged with some tough questions: How do we stay relevant to our customers?

Delivering Enterprise-Class Communications with WebRTC

WebRTC is an emerging industry standard for enabling Web browsers with real-time communications capabilities. It enables enterprises to enhance Web sites, empower BYOD users, and improve video collaboration and on-line meetings, to name but a few examples.

WebRTC Report Extract Reprint

This document examines the growing important of WebRTC, both generally and for telecom service providers. It considers the expanding range of use-cases, the multiple layers of interoperability likely to be desired by telcos, and some implications in terms of network integration and mobility.

WEBRTC SOLUTIONS PAPERS, SLIDES, COLLATERAL

Robust Enterprise Grade WebRTC Systems and Services


The emerging WebRTC standard has become one of the industry's hottest topics – and with good reason. Being able to "communications enable the web" has Communications Service Providers as well as Enterprises busily making plans for deployment. But, as these plans unfold, reality is starting to intrude on those plans. Our expectations of telephony services are much higher than web browsing. We expect the phone to connect instantly, operate with minimal disruption, and work seamless across any network, anywhere, at any time. There is also an understanding that phone service is inherently secure. With WebRTC, the expectation is for these applications to behave in the same manner.

This session looks at the user experience and expectations of a WebRTC Enterprise service. It will also cover how a WebRTC enterprise handles security, reliability, and interoperability within browsers and networks.

ORACLE COMMUNICATIONS WEBRTC SESSION CONTROLLER

The Oracle Communications WebRTC Session Controller enables communications service providers (CSPs) and enterprises to offer WebRTC services – from virtually any device, across virtually any network – with carrier-grade reliability and security.

Sales Presentation: Oracle Communications WebRTC Session Controller

Agenda:
- WebRTC Market and Opportunities
- WebRTC Challenges
- Oracle Communication WebRTC Session   Controller
- Summary

ORACLE COMMUNICATIONS WEBRTC SESSION CONTROLLER SOLUTION

Communication Service Provider (CSP) voice service revenues continue to face pressure due to shifts in communication preferences and competition from non-traditional service providers. Voice communications are now often embedded into applications outside the domain of traditional telephony voice usage. CSPs have been challenged to effectively leverage and monetize new web-oriented communications technologies.