WebRTC Solutions Industry News

TMCNet:  Support.com and AppDirect Partner to Deliver Leading Cloud-Based Support Solutions

[January 07, 2013]

Support.com and AppDirect Partner to Deliver Leading Cloud-Based Support Solutions

REDWOOD CITY, Calif., Jan 07, 2013 (GLOBE NEWSWIRE via COMTEX) -- Support.com, Inc. (Nasdaq:SPRT), which enables partners to unlock the potential of technology services, today announced a technology integration with AppDirect, the leading cloud service marketplace company. Through this integration, Support.com's SaaS-based Nexus Service Delivery Platform and technology services are now available to AppDirect cloud service marketplace partners.

"Combining Support.com technology service solutions with AppDirect's fast-growing ecosystem of cloud-based business applications allows us to offer channel partners an even broader range of options for SMBs in a convenient and easy to use fashion," said Support.com CEO Josh Pickus.

"At AppDirect, one of our top priorities is finding best-of-breed applications to expand our product catalog," said Daniel Saks, President and Co-CEO of AppDirect. "By offering Support.com's cloud-based turnkey technology service solutions, we can deliver more value to consumers, the small business market, and our marketplace partners alike." With the Support.com Nexus Service Delivery Platform, companies can quickly launch comprehensive technology service programs that transform out-of-scope calls into revenue, add new service SKUs to retail assortments, and deepen customer relationships through expanded subscription offerings.

The Support.com platform includes a suite of cloud-based applications, foundation services and business analytics that enable technology service programs, and can serve as a fully integrated alternative to costly disparate systems, including service desk management, device remote control and subscription management. Support.com also provides its scalable workforce of technology specialists to deliver remote support for customers who want a turnkey solution.

Support.com's Nexus Service Delivery Platform includes a robust set of Web services APIs for order management, subscription management and data synchronization. Integrating Support.com with AppDirect enables customers to benefit from single sign-on, which allows them to create one username and password to access multiple applications, and unified billing that enables users to view and pay invoices through one centralized portal.

About Support.com Support.com, Inc. (Nasdaq:SPRT) enables partners to unlock the potential of technology services. We help leading brands create new revenue streams and deepen customer loyalty through programs that enhance their customers' technology experience. Our solution includes a comprehensive Service Delivery Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners include many of the nation's leading communications providers, retailers and technology companies. For more information, please visit us at: www.support.com.

The Support.com, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/ pkgid=11893 About AppDirect The leading cloud service marketplace company, AppDirect connects end-user businesses, brands, and developers through a global network of partner marketplaces. Based in San Francisco, AppDirect powers the marketplaces of trusted companies around the globe--including Deutsche Telekom, Rackspace, Swisscom, Bell Canada, Appcelerator, and more--and has helped millions of businesses discover, buy, and manage the best cloud-based software and services. For more information about AppDirect, please visit: www.appdirect.com Support.com, Inc. is an Equal Opportunity Employer. For more information, visit http://www.support.com/about/careers.

Copyright (C) 2013 Support.com, Inc. All rights reserved. Support.com, Nexus and the Support.com logo are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries. AppDirect is a trademark of AppDirect, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

Safe Harbor Statement This release contains "forward-looking statements" as defined under the U.S. Federal Securities Laws, including the Private Securities Litigation Reform Act of 1995 and is subject to the safe harbors created by such laws. Forward-looking statements may relate to, but are not limited to, market and consumer activity, supported devices, the features available in, and the potential benefits to be derived from products and solutions, and the release dates, plans and market acceptance of such products and solutions. Such forward-looking statements are based on current expectations that involve a number of uncertainties and risks that may cause actual events or results to differ materially including, among others, Support.com's ability to predict revenue and control expenses, shifts in customer demand, shifts in strategic relationships, delays in Support.com's ability to deliver its products and services, software errors, or announcements by competitors. These and other risks may be detailed from time to time in Support.com periodic reports filed with the Securities and Exchange Commission, including, but not limited to, its latest Annual Report on Form 10-K and its latest Quarterly Report on Form 10-Q, copies of which may be obtained from www.sec.gov. Support.com is under no obligation to update its forward-looking statements. Information contained in our website is not incorporated by reference in, or made part of this press release.

CONTACT: Media Contact Seth Geisler Martin Levy Public Relations, Inc.

(858) 610-9860 seth@martinlevypr.com http://media.globenewswire.com/cache/19299/small/12780.jpg <p>(Logo: http://media.primezone.com/cache/19299/int/12780.jpg) (Logo: http://media.primezone.com/cache/19299/int/12780.jpg) http://www.globenewswire.com/newsroom/ti nf=MTMjMTAwMTcxOTgjMTkyOTk=

[ Back To WebRTC Solutions's Homepage ]

FOLLOW US

Featured Podcasts

Delivering First Class Communications With WebRTC

This webcast captures a recent discussion about WebRTC between Jim Donovan, Director of Product Management at Oracle and Larry Hettick, Editorial Director and Senior Research Fellow at Webtorials. The topics cover WebRTC reliability, interoperability, and security--looking at how Oracle addresses these issues.

Oracle in Enterprise Communications

Most in the industry have heard of the acquisition of Acme Packet by Oracle. What you may not know is that Oracle has a number of telecommunications products including a UC suite, WebRTC Session Controller, and Operations monitoring tools. Oracle is pursuing both the enterprise and service provider.

Featured Whitepapers

ConnectCare & Unified Contact Manager

SPAN's ConnectCare is a WebRTC-based telemedicine app, which allows consumers to easily and instantly avail clinical healthcare from the providers, regardless of their location. This app is extremely useful to healthcare providers, patients and their caregivers alike.

WebRTC Security Concerns

This whitepaper covers two of the most relevant topics in communications industry today: WebRTC and security. We will introduce the problem of security in WebRTC including those traditional VoIP attacks that are going to be present in WebRTC services. Later we will mention ad-hoc WebRTC attacks and protection mechanisms, to close with an overview of identity management solutions.

Migrating Real Time Communications Services to the Web

In the Internet age, businesses that own fixed and mobile communication networks, including traditional Communications Service Providers (CSPs) of all kinds, are being challenged with some tough questions: How do we stay relevant to our customers?

Delivering Enterprise-Class Communications with WebRTC

WebRTC is an emerging industry standard for enabling Web browsers with real-time communications capabilities. It enables enterprises to enhance Web sites, empower BYOD users, and improve video collaboration and on-line meetings, to name but a few examples.

WebRTC Report Extract Reprint

This document examines the growing important of WebRTC, both generally and for telecom service providers. It considers the expanding range of use-cases, the multiple layers of interoperability likely to be desired by telcos, and some implications in terms of network integration and mobility.

WEBRTC SOLUTIONS PAPERS, SLIDES, COLLATERAL

Robust Enterprise Grade WebRTC Systems and Services


The emerging WebRTC standard has become one of the industry's hottest topics – and with good reason. Being able to "communications enable the web" has Communications Service Providers as well as Enterprises busily making plans for deployment. But, as these plans unfold, reality is starting to intrude on those plans. Our expectations of telephony services are much higher than web browsing. We expect the phone to connect instantly, operate with minimal disruption, and work seamless across any network, anywhere, at any time. There is also an understanding that phone service is inherently secure. With WebRTC, the expectation is for these applications to behave in the same manner.

This session looks at the user experience and expectations of a WebRTC Enterprise service. It will also cover how a WebRTC enterprise handles security, reliability, and interoperability within browsers and networks.

ORACLE COMMUNICATIONS WEBRTC SESSION CONTROLLER

The Oracle Communications WebRTC Session Controller enables communications service providers (CSPs) and enterprises to offer WebRTC services – from virtually any device, across virtually any network – with carrier-grade reliability and security.

Sales Presentation: Oracle Communications WebRTC Session Controller

Agenda:
- WebRTC Market and Opportunities
- WebRTC Challenges
- Oracle Communication WebRTC Session   Controller
- Summary

ORACLE COMMUNICATIONS WEBRTC SESSION CONTROLLER SOLUTION

Communication Service Provider (CSP) voice service revenues continue to face pressure due to shifts in communication preferences and competition from non-traditional service providers. Voice communications are now often embedded into applications outside the domain of traditional telephony voice usage. CSPs have been challenged to effectively leverage and monetize new web-oriented communications technologies.