WebRTC Solutions Industry News

TMCNet:  TMC's CUSTOMER Magazine Announces Winners of the 2012 TMC Social Business Award

[January 21, 2013]

TMC's CUSTOMER Magazine Announces Winners of the 2012 TMC Social Business Award

TMCnet News
 
(Norwalk, CT - January 18, 2013) - TMC, a global, integrated media company building communities in print, online and in person, announced winners, finalists and honorees of the 2012 TMC's (News - Alert) Social Business Award, sponsored by TMC's CUSTOMER magazine
The TMC Social Business Award honors vendors that have demonstrated innovation, unique capabilities, and significant contributions toward enabling and improving social channel interactions. 
'Using social media, companies have the ability to not only measure and monitor customer satisfaction in real-time but can actively participate in the daily dialog that shapes their brand perception. Ultimately social media has an impact on sales and satisfaction levels in the market. To recognize and encourage the evolution and advancement of social communications, TMC is proud to announce its Third Annual TMC Social Business Award winners,' said Rich Tehrani, CEO, TMC. 'Congratulations to the companies who have demonstrated innovation as well as the ability to improve social media communications.'

The 2012 TMC Social Business Award winners, finalists and honorees are published in the November issue of TMC's CUSTOMER magazine.   
 
2012 TMC Social Business Award Winners
 
Winners
Implementation           Garanti Bank   SOCIAL CAMPAIGN
Technology                 SoCoCare        Social CIM
 
Finalists
Implementation           Xactly Corporation     Xactly FOX - 'Friends of Xactly'
Technology                 Enterasys Networks    Enterasys isaac
 
Honorees
Aegis Limited             Aegis LISA
Atensity                      Attensity Pipeline
Avaya                          Avaya Social Media Manager
Empathica                   GoRecommend
ethosIQ                                   Social Media Auto Response Technology (SMART)
GageIn, Inc                 GageIn
LiveOps                                  LiveOps Platform
NCO/APAC               NCO/APAC Social Solutions
Parature, Inc.               Parature Portal
Pegasystems                Pega Customer Process Manager
Shoutlet                       Shoutlet Software - Social CRM
SugarCRM                  Sugar Professional
 
For more information, please visit www.tmcnet.com.
 
 
 
About TMC:
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.


TMC's CUSTOMER Magazine:
TMC's CUSTOMER magazine premiered in September 2012 and has become the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. CUSTOMER's tag (News - Alert) line 'Target. Engage. Deliver.' sums up what businesses must do to attract new customers and keep existing customers and will be the primary focus of the magazine.
 
Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics and big data, ERP, IVR and self service, multi-channel call center, social CRM and other social media solutions, marketing campaign creation, mobile apps, outbound marketing, workforce management, and more. CUSTOMER was formerly Customer Interaction Solutions. Please visit CUSTOMER.TMCnet.com for more information.
 
TMC Contact:
Jan Pierret
TMC
Marketing Manager
203-852-6800, ext 228



Edited by Brooke Neuman

[ Back To WebRTC Solutions's Homepage ]

FOLLOW US

Featured Podcasts

Oracle in Enterprise Communications

Most in the industry have heard of the acquisition of Acme Packet by Oracle. What you may not know is that Oracle has a number of telecommunications products including a UC suite, WebRTC Session Controller, and Operations monitoring tools. Oracle is pursuing both the enterprise and service provider.

Featured Whitepapers

WebRTC Security Concerns

This whitepaper covers two of the most relevant topics in communications industry today: WebRTC and security. We will introduce the problem of security in WebRTC including those traditional VoIP attacks that are going to be present in WebRTC services. Later we will mention ad-hoc WebRTC attacks and protection mechanisms, to close with an overview of identity management solutions.

Migrating Real Time Communications Services to the Web

In the Internet age, businesses that own fixed and mobile communication networks, including traditional Communications Service Providers (CSPs) of all kinds, are being challenged with some tough questions: How do we stay relevant to our customers?

Delivering Enterprise-Class Communications with WebRTC

WebRTC is an emerging industry standard for enabling Web browsers with real-time communications capabilities. It enables enterprises to enhance Web sites, empower BYOD users, and improve video collaboration and on-line meetings, to name but a few examples.

WebRTC Report Extract Reprint

This document examines the growing important of WebRTC, both generally and for telecom service providers. It considers the expanding range of use-cases, the multiple layers of interoperability likely to be desired by telcos, and some implications in terms of network integration and mobility.

WEBRTC SOLUTIONS PAPERS, SLIDES, COLLATERAL

Robust Enterprise Grade WebRTC Systems and Services


The emerging WebRTC standard has become one of the industry's hottest topics – and with good reason. Being able to "communications enable the web" has Communications Service Providers as well as Enterprises busily making plans for deployment. But, as these plans unfold, reality is starting to intrude on those plans. Our expectations of telephony services are much higher than web browsing. We expect the phone to connect instantly, operate with minimal disruption, and work seamless across any network, anywhere, at any time. There is also an understanding that phone service is inherently secure. With WebRTC, the expectation is for these applications to behave in the same manner.

This session looks at the user experience and expectations of a WebRTC Enterprise service. It will also cover how a WebRTC enterprise handles security, reliability, and interoperability within browsers and networks.

ORACLE COMMUNICATIONS WEBRTC SESSION CONTROLLER

The Oracle Communications WebRTC Session Controller enables communications service providers (CSPs) and enterprises to offer WebRTC services – from virtually any device, across virtually any network – with carrier-grade reliability and security.

Sales Presentation: Oracle Communications WebRTC Session Controller

Agenda:
- WebRTC Market and Opportunities
- WebRTC Challenges
- Oracle Communication WebRTC Session   Controller
- Summary

ORACLE COMMUNICATIONS WEBRTC SESSION CONTROLLER SOLUTION

Communication Service Provider (CSP) voice service revenues continue to face pressure due to shifts in communication preferences and competition from non-traditional service providers. Voice communications are now often embedded into applications outside the domain of traditional telephony voice usage. CSPs have been challenged to effectively leverage and monetize new web-oriented communications technologies.