|[January 31, 2013]
Genesys Connect for Salesforce Service Cloud now available on Salesforce.com's AppExchange
DALY CITY, Calif. & MIAMI --(Business Wire)--
Genesys (News - Alert), a leading provider of customer service and contact center
solutions, today announced the availability of Genesys Connect for
Service Cloud on salesforce.com's AppExchange, the world's leading
business apps marketplace. Additionally, Genesys further expanded its
relationship with salesforce.com so that customers can now purchase from
Genesys the natively integrated solution, which combines the Genesys
Connect cloud contact center solution with Service Cloud. Genesys is
demonstrating Genesys Connect as a Gold Sponsor at ITEXPO (News - Alert), in Miami
(January 30 - February 1) in booth # 607.
Built natively on the Salesforce Platform, the world's leading cloud
platform for social and mobile business apps, Genesys Connect is
available for a free trial on salesforce AppExchange.
Genesys Connect for Service Cloud delivers a seamless environment that
natively leverages the Service Cloud user interface and administrative
environment to ensure that the solution is quick to deploy, easy to
administer and simple to use. The combined solution provides an
integrated user interface for agents and employees across the voice,
social, web and mobile customer channels.
Increasingly, enterprises and small and medium sized businesses (SMBs)
are seeking customer service solutions that dliver simplicity, lower
cost of ownership, and optimized best practices in the cloud. By
combining Service Cloud with Genesys Connect, Genesys will now
directly offer an end-to-end customer service solution in the cloud to
tap into this growing market.
Today's announcement builds upon the companies' agreement for Genesys
to integrate the Genesys Contact Center with Service Cloud. The
solution brings together the Genesys voice, routing, customer service
and contact center capabilities with Service Cloud to provide a
unified and seamless user experience.
Customers can now purchase the Genesys Connect solution to integrate
with existing Service Cloud implementations, or the combined Genesys
and Service Cloud solution for new environments directly from Genesys.
"Genesys is excited to bring to market an end-to-end customer service
solution featuring the award winning Service Cloud and best-in-class
Genesys contact center," said Paul Segre (News - Alert), President and CEO of Genesys.
"Companies looking to transform the customer service experience need to
consider this easy to use and manage cloud solution, which is now
directly available from Genesys."
"Companies are turning to social and mobile cloud technologies to
transform the way they connect with customers," said Alex Bard, SVP
Product Management, salesforce.com. "By tapping into the power of the
Service Cloud, Genesys provides customers with the tools they need to
accelerate business success in the social era."
Genesys is a leading provider of customer
service and contact center solutions. With more than 2,000 customers in
80 countries, Genesys orchestrates more than 100 million customer
interactions every day across the contact center and back office,
helping companies deliver fast and optimal levels of customer service
with a highly personalized cross-channel customer experience. Genesys
also prioritizes the flow of work to back office personnel resulting
from any customer interaction, internal workflow or business
application, optimizing the performance and satisfaction of
customer-facing employees across the enterprise.
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