WebRTC Solutions Industry News

TMCNet:  Genesys Connect for Salesforce Service Cloud now available on Salesforce.com's AppExchange

[January 31, 2013]

Genesys Connect for Salesforce Service Cloud now available on Salesforce.com's AppExchange

DALY CITY, Calif. & MIAMI --(Business Wire)--

Genesys (News - Alert), a leading provider of customer service and contact center solutions, today announced the availability of Genesys Connect for Service Cloud on salesforce.com's AppExchange, the world's leading business apps marketplace. Additionally, Genesys further expanded its relationship with salesforce.com so that customers can now purchase from Genesys the natively integrated solution, which combines the Genesys Connect cloud contact center solution with Service Cloud. Genesys is demonstrating Genesys Connect as a Gold Sponsor at ITEXPO (News - Alert), in Miami (January 30 - February 1) in booth # 607.

Built natively on the Salesforce Platform, the world's leading cloud platform for social and mobile business apps, Genesys Connect is available for a free trial on salesforce AppExchange.

Key Facts:

  • Genesys Connect for Service Cloud delivers a seamless environment that natively leverages the Service Cloud user interface and administrative environment to ensure that the solution is quick to deploy, easy to administer and simple to use. The combined solution provides an integrated user interface for agents and employees across the voice, social, web and mobile customer channels.
  • Increasingly, enterprises and small and medium sized businesses (SMBs) are seeking customer service solutions that dliver simplicity, lower cost of ownership, and optimized best practices in the cloud. By combining Service Cloud with Genesys Connect, Genesys will now directly offer an end-to-end customer service solution in the cloud to tap into this growing market.
  • Today's announcement builds upon the companies' agreement for Genesys to integrate the Genesys Contact Center with Service Cloud. The solution brings together the Genesys voice, routing, customer service and contact center capabilities with Service Cloud to provide a unified and seamless user experience.
  • Customers can now purchase the Genesys Connect solution to integrate with existing Service Cloud implementations, or the combined Genesys and Service Cloud solution for new environments directly from Genesys.

Key Quotes:

"Genesys is excited to bring to market an end-to-end customer service solution featuring the award winning Service Cloud and best-in-class Genesys contact center," said Paul Segre (News - Alert), President and CEO of Genesys. "Companies looking to transform the customer service experience need to consider this easy to use and manage cloud solution, which is now directly available from Genesys."

"Companies are turning to social and mobile cloud technologies to transform the way they connect with customers," said Alex Bard, SVP Product Management, salesforce.com. "By tapping into the power of the Service Cloud, Genesys provides customers with the tools they need to accelerate business success in the social era."

Key Resources:
Genesys Connect

About Genesys:
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.

www.genesyslab.com

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