WebRTC Solutions Industry News

TMCNet:  Sitel to Host Job Fair to Hire 200 Customer Service and Travel Agent Positions

[February 20, 2013]

Sitel to Host Job Fair to Hire 200 Customer Service and Travel Agent Positions

LAS VEGAS, Feb. 20, 2013 /PRNewswire via COMTEX/ -- Sitel, a leading global customer care provider, today announced that it is adding 200 agents and support staff to support new business and growth opportunities with current clients.

(Logo: http://photos.prnewswire.com/prnh/20120815/NE57926LOGO ) The site will be adding a new line of business for an award-winning company committed to providing safety, security, peace of mind and unparalleled service to their customers. The newly hired Las Vegas associates will be responsible for creating an excellent customer experience for customers who need assistance planning their travel arrangements and expect the highest quality of service.

Additional customer experience agents and roles to support growing programs are also needed for a number of our existing clients; one of the world's largest privately owned and operated fitness center chains; a worldwide leader in hardware and software of handheld and home console video game systems; and technical troubleshooting for an innovative satellite and digital communication company.

Sitel anticipates this growth will create several career path opportunities for frontline coaches and future operations managers. Career path development is a foundational building block for Sitel. Sitel has a long reputation for promoting team members through the ranks to management positions. The company makes a significant investment in training and providing on-going learning opportunities to grow valuable career skills.

"In Las Vegas, Sitel continues to grow with our existing customer base as a result of the service provided by our outstanding employees. This commitment to service is affording us the opportunity to hire 200 more qualified customer service and travel professionals during February and March," said Linda Chambliss, site director of Sitel's Las Vegas facility.

Sitel is working closely with the Nevada Department of Employment and hosting an onsite job fair on Friday, February 22, 2013 from 8:00 a.m. to 3:00 p.m. at the company's facility at 420 Pilot Road. Prospective applicants interested in joining the talented team in Las Vegas can also apply in Sitel's "Careers" section at www.sitel.com. Previous customer service experience and strong computer knowledge is preferred.

About Sitel Sitel is a world leader in outsourced customer care services. With more than 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor's annual Black Book of Outsourcing survey. Sitel's approximately 58,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's solutions span 120+ domestic, nearshore, and offshore centers in 24 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.

Media Contacts: Andrew Kokes Joe Palladino/Brittany Boyer Sitel Schwartz MSL +1 877.95.Sitel +1 781.684.0770 Andrew.Kokes@sitel.com sitel@schwartzmsl.com SOURCE Sitel http://rt.prnewswire.com/rt.gif NewsItemId=NE62424&Transmission_Id=201302200900PR_NEWS_USPR_____NE62424&DateId=20130220

[ Back To WebRTC Solutions's Homepage ]

FOLLOW US

Featured Podcasts

Delivering First Class Communications With WebRTC

This webcast captures a recent discussion about WebRTC between Jim Donovan, Director of Product Management at Oracle and Larry Hettick, Editorial Director and Senior Research Fellow at Webtorials. The topics cover WebRTC reliability, interoperability, and security--looking at how Oracle addresses these issues.

Oracle in Enterprise Communications

Most in the industry have heard of the acquisition of Acme Packet by Oracle. What you may not know is that Oracle has a number of telecommunications products including a UC suite, WebRTC Session Controller, and Operations monitoring tools. Oracle is pursuing both the enterprise and service provider.

Featured Whitepapers

ConnectCare & Unified Contact Manager

SPAN's ConnectCare is a WebRTC-based telemedicine app, which allows consumers to easily and instantly avail clinical healthcare from the providers, regardless of their location. This app is extremely useful to healthcare providers, patients and their caregivers alike.

WebRTC Security Concerns

This whitepaper covers two of the most relevant topics in communications industry today: WebRTC and security. We will introduce the problem of security in WebRTC including those traditional VoIP attacks that are going to be present in WebRTC services. Later we will mention ad-hoc WebRTC attacks and protection mechanisms, to close with an overview of identity management solutions.

Migrating Real Time Communications Services to the Web

In the Internet age, businesses that own fixed and mobile communication networks, including traditional Communications Service Providers (CSPs) of all kinds, are being challenged with some tough questions: How do we stay relevant to our customers?

Delivering Enterprise-Class Communications with WebRTC

WebRTC is an emerging industry standard for enabling Web browsers with real-time communications capabilities. It enables enterprises to enhance Web sites, empower BYOD users, and improve video collaboration and on-line meetings, to name but a few examples.

WebRTC Report Extract Reprint

This document examines the growing important of WebRTC, both generally and for telecom service providers. It considers the expanding range of use-cases, the multiple layers of interoperability likely to be desired by telcos, and some implications in terms of network integration and mobility.

WEBRTC SOLUTIONS PAPERS, SLIDES, COLLATERAL

Robust Enterprise Grade WebRTC Systems and Services


The emerging WebRTC standard has become one of the industry's hottest topics – and with good reason. Being able to "communications enable the web" has Communications Service Providers as well as Enterprises busily making plans for deployment. But, as these plans unfold, reality is starting to intrude on those plans. Our expectations of telephony services are much higher than web browsing. We expect the phone to connect instantly, operate with minimal disruption, and work seamless across any network, anywhere, at any time. There is also an understanding that phone service is inherently secure. With WebRTC, the expectation is for these applications to behave in the same manner.

This session looks at the user experience and expectations of a WebRTC Enterprise service. It will also cover how a WebRTC enterprise handles security, reliability, and interoperability within browsers and networks.

ORACLE COMMUNICATIONS WEBRTC SESSION CONTROLLER

The Oracle Communications WebRTC Session Controller enables communications service providers (CSPs) and enterprises to offer WebRTC services – from virtually any device, across virtually any network – with carrier-grade reliability and security.

Sales Presentation: Oracle Communications WebRTC Session Controller

Agenda:
- WebRTC Market and Opportunities
- WebRTC Challenges
- Oracle Communication WebRTC Session   Controller
- Summary

ORACLE COMMUNICATIONS WEBRTC SESSION CONTROLLER SOLUTION

Communication Service Provider (CSP) voice service revenues continue to face pressure due to shifts in communication preferences and competition from non-traditional service providers. Voice communications are now often embedded into applications outside the domain of traditional telephony voice usage. CSPs have been challenged to effectively leverage and monetize new web-oriented communications technologies.