WebRTC Solutions Industry News

TMCNet:  Stoltenberg Consulting Launches Help Desk Service Line

[February 26, 2013]

Stoltenberg Consulting Launches Help Desk Service Line

Feb 26, 2013 (Close-Up Media via COMTEX) -- Stoltenberg Consulting, Inc., a healthcare information technology consulting firm, has officially launched its Help Desk Service Line, a live, 24/7 IT support service providing targeted electronic medical records (EMR) troubleshooting.

The company said that hospitals challenged by post-implementation issues support and limited resources can benefit from the Help Desk's fast, effective IT support and focus instead on big picture IT implementation.

Stoltenberg will be featuring its Help Desk Service Line at the HIMSS13 Annual Conference & Exhibition, March 3-7, in New Orleans.

As hospitals execute their EMR go-lives, the company noted, many also face concerns about not having the resources to provide 24/7 IT support to ensure that interfaces are connected, error messages are responded to, job queues are watched, and clinicians are helped at first call initiation. Understanding that problems can arise at any point day or night Stoltenberg offers immediate and live IT support via a hospital's centralized phone line. Once a call is made, it is routed to the appropriate Stoltenberg support team member who troubleshoots the issue through access to the client's network and ability to shadow the user's computer.

"Many hospitals are experiencing tremendous pressures in meeting meaningful use requirements, which often involve making numerous changes to their IT infrastructure within relatively short timeframes," said Sheri Stoltenberg, CEO, Stoltenberg Consulting. "We developed the Help Desk Service Line in response to our customers' need for professionally managed IT implementations that are fully supported by a live, knowledgeable team who works quickly and efficiently to resolve their IT challenges day or night." By providing a "built-in support team" that is fully trained in a hospital's EMR suite of solutions, Stoltenberg consultants address IT problems quickly and effectively, thus freeing internal IT staff to maintain focus on current implementation projects.

Stoltenberg explained that the company's Help Desk Support Line is currently live in several hospitals throughout the country that are in the middle of stage 1 or 2 meaningful use attestation. "We're providing needed support to hospital IT staff at an especially critical time in the process, which enables IT leadership to be more productive and provides assurances that their EMR systems and users are supported around the clock," she added.

Stoltenberg's 3-minute informational movie can be viewed by stoltenberg.com/movie.

More information: www.stoltenberg.com ((Comments on this story may be sent to newsdesk@closeupmedia.com))

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