WebRTC Solutions Industry News

TMCNet:  IT firms sharpen focus on enterprise solutions for mobile devices

[April 02, 2013]

IT firms sharpen focus on enterprise solutions for mobile devices

MUMBAI, Apr 02, 2013 (Mint - McClatchy-Tribune Information Services via COMTEX) -- Indian information technology, or IT, service providers are sharpening their focus on providing mobility solutions to clients as laptops, smartphones and tablets become more popular than desktop personal computers, or PCs, in the workplace.

The biggest driver of worldwide IT spending in 2013 will be the smart mobile devices category -- smartphones, tablets, eReaders -- which will grow by almost 20% in 2013 and generate nearly 57% of the industry's overall growth, according to a November 2012 report by research firm International Data Corp. (IDC).

Worldwide IT expenditure in calendar year 2013 is expected to exceed $2.1 trillion, up 5.7% from 2012, the report added.

Comparing the growth of mobile devices with that of the human population, a 15 February Forrester Research Inc. report estimated there were 7.3 billion devices in the world in 2012 compared with just under 7 billion people, according to the World Bank.

The Forrester report also ranked Tata Consultancy Services Ltd (TCS), Infosys Ltd, Wipro Ltd, HCL Technologies Ltd and Cognizant Technology Solutions Corp. as leaders in providing mobility solutions along with multinational companies such as Accenture Inc., International Business Machines Corp., or, IBM and Atos SA.

But Infosys, along with IBM and Accenture, emerged as leader in providing a broad spectrum of mobile solutions to clients, while others such as Wipro, Cognizant, HCL Technologies and TCS "have built some productized IP (intellectual property) and solutions, started to pioneer new and innovative pricing models but not to the same degree as some of their peers who are ahead in these areas", the report said.

Earlier, when Indian IT services companies went to a client such as a bank, a retailer or a manufacturing company, they pitched for infrastructure or SAP support solutions, said Sundararaman Viswanathan, engagement manager, Zinnov Management Consulting, adding the landscape has changed with customers wanting mobility solutions.

"So from talking about just how they can deliver back-end services, Indian service providers are talking about offering solutions like ERP (enterprise resource planning), CRM (customer relationship management) and HR (human resources) on mobile devices," he said.

India's second largest software services exporter Infosys, for instance, has been toying with a Kinect-based retail store product catalogue solution to help retail shoppers with "virtual dressing rooms" where they can view a simulation on a digital screen of how the clothes will look (capable of producing 75 different looks), including size and fit, according to a spokesperson.

Kinect was originally conceived as a gaming controller by Microsoft Corp. but has found applications in many sectors including retail since it has sensors, a camera, microphone and an accelerometer.

Another case is that of Infosys' WalletEdge Platform being used by India's largest telecom service provider Bharti Airtel Ltd, which rolled out the mobile money service across India on 23 February 2012.

The service enables Airtel Money customers to make cashless payments and settlements through their mobile phones.

Industry estimates suggest each of the top five Indian IT companies have at least 1,500-2,000 people working on enterprise mobility.

TCS, for instance, announced the opening of a facility in the US (Santa Clara) on 31 January 2012 to serve as the headquarters for its mobility solutions unit and other upcoming technologies.

HCL Technologies Ltd, too, has a focused mobility Centre of Excellence (CoE) team to provide mobility solutions quickly to clients and solutions that improve productivity.

"We clearly articulated our mobility strategy to deliver return on investment. For instance, we won't take up a project just to develop an app," said Naresh Nagarajan, senior vice-president, enterprise transformation services, HCL Technologies. The company provides solutions across five key verticals -- retail banking, insurance, airlines, healthcare and packaged goods.

He said HCL Technologies' mobility solution for an unnamed retailer enabled it "to improve efficiencies in dispatch and tracking by 15% and achieving 95% on-time deliveries".

Sowri S. Krishnan, vice- president, mobility, at Cognizant, said, "Enterprises have realized that mobility is no longer an option, but rather a critical business requirement. We foresee a significant increase in IT budget towards mobility spends, reflecting the growing interest in bring your own device (BYOD) schemes. Cognizant Mobility is among the fastest growing practices in Cognizant." He added the company has chalked out a strategy around creating products and IP and partnering with telecom companies.

Infosys' investments in enterprise mobility are ahead of market demand and disproportionate to the current share of revenue, according to Anup Uppadhayay, the company's vice-president and head of enterprise mobility.

It has partnered with digital media company Tangerine Digital (owned by To The New). Puneet Johar, managing director of To the New, said that while his company collaborates with IT companies to deliver "consumer-side solutions...in some cases, IT services compete with us".

Vishwanath Alluri, founder and chief executive officer of mobility solutions provider IMImobile Pvt. Ltd, corroborated that IT companies are approaching his firm to partner in offering "competitive mobile solutions".

Analysts and industry experts pointed out that while enterprises in the retail and banking industries have been early adopters of mobile technology to improve customer experience, other sectors such as manufacturing, energy and utilities are fast catching up.

___ (c)2013 the Mint (New Delhi) Visit the Mint (New Delhi) at www.livemint.com Distributed by MCT Information Services

[ Back To WebRTC Solutions's Homepage ]

FOLLOW US

Featured Podcasts

Delivering First Class Communications With WebRTC

This webcast captures a recent discussion about WebRTC between Jim Donovan, Director of Product Management at Oracle and Larry Hettick, Editorial Director and Senior Research Fellow at Webtorials. The topics cover WebRTC reliability, interoperability, and security--looking at how Oracle addresses these issues.

Oracle in Enterprise Communications

Most in the industry have heard of the acquisition of Acme Packet by Oracle. What you may not know is that Oracle has a number of telecommunications products including a UC suite, WebRTC Session Controller, and Operations monitoring tools. Oracle is pursuing both the enterprise and service provider.

Featured Whitepapers

ConnectCare & Unified Contact Manager

SPAN's ConnectCare is a WebRTC-based telemedicine app, which allows consumers to easily and instantly avail clinical healthcare from the providers, regardless of their location. This app is extremely useful to healthcare providers, patients and their caregivers alike.

WebRTC Security Concerns

This whitepaper covers two of the most relevant topics in communications industry today: WebRTC and security. We will introduce the problem of security in WebRTC including those traditional VoIP attacks that are going to be present in WebRTC services. Later we will mention ad-hoc WebRTC attacks and protection mechanisms, to close with an overview of identity management solutions.

Migrating Real Time Communications Services to the Web

In the Internet age, businesses that own fixed and mobile communication networks, including traditional Communications Service Providers (CSPs) of all kinds, are being challenged with some tough questions: How do we stay relevant to our customers?

Delivering Enterprise-Class Communications with WebRTC

WebRTC is an emerging industry standard for enabling Web browsers with real-time communications capabilities. It enables enterprises to enhance Web sites, empower BYOD users, and improve video collaboration and on-line meetings, to name but a few examples.

WebRTC Report Extract Reprint

This document examines the growing important of WebRTC, both generally and for telecom service providers. It considers the expanding range of use-cases, the multiple layers of interoperability likely to be desired by telcos, and some implications in terms of network integration and mobility.

WEBRTC SOLUTIONS PAPERS, SLIDES, COLLATERAL

Robust Enterprise Grade WebRTC Systems and Services


The emerging WebRTC standard has become one of the industry's hottest topics – and with good reason. Being able to "communications enable the web" has Communications Service Providers as well as Enterprises busily making plans for deployment. But, as these plans unfold, reality is starting to intrude on those plans. Our expectations of telephony services are much higher than web browsing. We expect the phone to connect instantly, operate with minimal disruption, and work seamless across any network, anywhere, at any time. There is also an understanding that phone service is inherently secure. With WebRTC, the expectation is for these applications to behave in the same manner.

This session looks at the user experience and expectations of a WebRTC Enterprise service. It will also cover how a WebRTC enterprise handles security, reliability, and interoperability within browsers and networks.

ORACLE COMMUNICATIONS WEBRTC SESSION CONTROLLER

The Oracle Communications WebRTC Session Controller enables communications service providers (CSPs) and enterprises to offer WebRTC services – from virtually any device, across virtually any network – with carrier-grade reliability and security.

Sales Presentation: Oracle Communications WebRTC Session Controller

Agenda:
- WebRTC Market and Opportunities
- WebRTC Challenges
- Oracle Communication WebRTC Session   Controller
- Summary

ORACLE COMMUNICATIONS WEBRTC SESSION CONTROLLER SOLUTION

Communication Service Provider (CSP) voice service revenues continue to face pressure due to shifts in communication preferences and competition from non-traditional service providers. Voice communications are now often embedded into applications outside the domain of traditional telephony voice usage. CSPs have been challenged to effectively leverage and monetize new web-oriented communications technologies.