WebRTC Solutions Industry News

TMCNet:  CallCopy Subscription Service Gives Contact Centers Affordable Access to World-Class Workforce Optimization Suite

[April 17, 2013]

CallCopy Subscription Service Gives Contact Centers Affordable Access to World-Class Workforce Optimization Suite

COLUMBUS, Ohio, April 17, 2013 /PRNewswire via COMTEX/ -- Contact Centers are under constant pressure to do more with less, which is why making an up-front technology investment can be a challenge, even for the healthiest budgets.

To solve this problem, CallCopy, a leading provider of innovative call recording and contact center solutions, is making it easier and more affordable for contact centers of all sizes to get started with its full-featured cc: Discover workforce optimization (WFO) suite by offering a flexible subscription licensing plan.

The monthly subscription service offers a predictable fee structure with no additional annual maintenance fees, and more freedom to scale the service as needed, while substantially reducing upfront capital expenditure. Subscription licensing is available with premise-based, hosted and hybrid cc: Discover implementations.

"Technologies that require a large initial investment are often out of reach for many companies, which prevents them from upgrading to more modern systems, no matter how desperately they need it," said eJonathan Dunham, Vice President of sales at CallCopy. "With CallCopy's subscription licensing, we've eliminated that obstacle by giving customers an affordable and flexible way to get started and immediately gain the efficiency and competitive advantage our workforce optimization solution offers." Advantages of the subscription service include: -- Access to CallCopy's cc: Discover suite via an affordable monthly subscription.

-- Customized subscriptions that include only the modules needed for any unique environment.

-- Access to CallCopy's world-class support in addition to product upgrades and monthly training for the duration of the contract.

-- Installation and product training as part of standard implementation.

-- Full access to CallCopy's complete award-winning software with no loss of functionality compared to the standard licensing model.

-- A highly-scalable model, so additional seats and optional modules can be added to subscriptions as needed at any time.

-- All data, recordings and reports are free to keep.

Getting started with the subscription plan requires only the first payment and a standard implementation fee, which includes all the advantages presented above, plus the security of knowing there won't be any hidden fees or costly surprises along the way. This allows subscribers to optimize their operating budgets to free up funds for capital investment in other areas.

CallCopy's contact center management solutions earned the highest Overall Vendor satisfaction rating in the 2012 customer satisfaction survey conducted by industry analyst DMG Consulting, and was the only company to achieve a perfect score in every category measured. To get started with a subscription to the CallCopy cc: Discover suite, or for more information on all of its licensing and delivery options, visit www.callcopy.com.

About CallCopy CallCopy, a leading provider of innovative contact center workforce optimization solutions, is dedicated to ensuring the highest customer and employee satisfaction. Its cc: Discover provides advanced call recording, screen capture, quality and workforce management, speech and desktop analytics, real-time performance management and customer survey capabilities to clients worldwide. CallCopy empowers organizations to maximize performance, reduce liability, achieve regulatory compliance and increase customer satisfaction. For more information please visit www.callcopy.com.

SOURCE CallCopy http://rt.prnewswire.com/rt.gif NewsItemId=CG96080&Transmission_Id=201304170801PR_NEWS_USPR_____CG96080&DateId=20130417

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