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TMCNet:  Netop releases next generation of Live Guide online chat

[July 15, 2013]

Netop releases next generation of Live Guide online chat

Jul 15, 2013 (Datamonitor via COMTEX) -- Netop Solutions A/S, a provider of software solutions that enable transfer of video, screens, sounds and data between two or more computers, has released the next generation of Live Guide online chat.

Live Guide 6.0 allows IT and customer service teams to support customers using mobile devices- including iPhones, iPads, and Android tablets. The new release also includes a co-browsing module for customer support.

In addition to offering cloud-based audio and video chat that can be deployed on websites, through emails and in social media campaigns, Live Guide now detects whether customers are using a mobile device and adjusts automatically. By being platform agnostic, Live Guide lets service teams support end users no matter what type of device- mobile or desktop - they are using, the company said.

"With the rapid adoption of tablets and BYOD initiatives gaining momentum, it is crucial that companies have solutions in place to support myriad devices," said Kurt Bager, CEO of Netop. "We know that the availability of chat improves service center efficiency and customer satisfaction. With this release, Live Guide extends these same benefits to conversations with mobile users - a great value to sales, customer service and technical support teams." The optional co-browsing module in Netop Live Guide lets operators quickly initiate a shared browsing session with a single click. Service agents are able to see what customers are seeing, assist in navigating to online resources, and even help with completing online forms. Netop Live Guide combines a robust feature set and enterprise-level security in an easy-to-implement, SaaS solution. Live Guide's leading-edge text, audio, and video chat are complemented by optional Remote Assistance and co-browsing modules, the company added.

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