WebRTC Solutions Industry News

TMCNet:  Netop releases next generation of Live Guide online chat

[July 15, 2013]

Netop releases next generation of Live Guide online chat

Jul 15, 2013 (Datamonitor via COMTEX) -- Netop Solutions A/S, a provider of software solutions that enable transfer of video, screens, sounds and data between two or more computers, has released the next generation of Live Guide online chat.

Live Guide 6.0 allows IT and customer service teams to support customers using mobile devices- including iPhones, iPads, and Android tablets. The new release also includes a co-browsing module for customer support.

In addition to offering cloud-based audio and video chat that can be deployed on websites, through emails and in social media campaigns, Live Guide now detects whether customers are using a mobile device and adjusts automatically. By being platform agnostic, Live Guide lets service teams support end users no matter what type of device- mobile or desktop - they are using, the company said.

"With the rapid adoption of tablets and BYOD initiatives gaining momentum, it is crucial that companies have solutions in place to support myriad devices," said Kurt Bager, CEO of Netop. "We know that the availability of chat improves service center efficiency and customer satisfaction. With this release, Live Guide extends these same benefits to conversations with mobile users - a great value to sales, customer service and technical support teams." The optional co-browsing module in Netop Live Guide lets operators quickly initiate a shared browsing session with a single click. Service agents are able to see what customers are seeing, assist in navigating to online resources, and even help with completing online forms. Netop Live Guide combines a robust feature set and enterprise-level security in an easy-to-implement, SaaS solution. Live Guide's leading-edge text, audio, and video chat are complemented by optional Remote Assistance and co-browsing modules, the company added.

http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon

[ Back To WebRTC Solutions's Homepage ]


Featured Podcasts

Oracle in Enterprise Communications

Most in the industry have heard of the acquisition of Acme Packet by Oracle. What you may not know is that Oracle has a number of telecommunications products including a UC suite, WebRTC Session Controller, and Operations monitoring tools. Oracle is pursuing both the enterprise and service provider.

Featured Whitepapers

WebRTC Security Concerns

This whitepaper covers two of the most relevant topics in communications industry today: WebRTC and security. We will introduce the problem of security in WebRTC including those traditional VoIP attacks that are going to be present in WebRTC services. Later we will mention ad-hoc WebRTC attacks and protection mechanisms, to close with an overview of identity management solutions.

Migrating Real Time Communications Services to the Web

In the Internet age, businesses that own fixed and mobile communication networks, including traditional Communications Service Providers (CSPs) of all kinds, are being challenged with some tough questions: How do we stay relevant to our customers?

Delivering Enterprise-Class Communications with WebRTC

WebRTC is an emerging industry standard for enabling Web browsers with real-time communications capabilities. It enables enterprises to enhance Web sites, empower BYOD users, and improve video collaboration and on-line meetings, to name but a few examples.

WebRTC Report Extract Reprint

This document examines the growing important of WebRTC, both generally and for telecom service providers. It considers the expanding range of use-cases, the multiple layers of interoperability likely to be desired by telcos, and some implications in terms of network integration and mobility.


Robust Enterprise Grade WebRTC Systems and Services

The emerging WebRTC standard has become one of the industry's hottest topics – and with good reason. Being able to "communications enable the web" has Communications Service Providers as well as Enterprises busily making plans for deployment. But, as these plans unfold, reality is starting to intrude on those plans. Our expectations of telephony services are much higher than web browsing. We expect the phone to connect instantly, operate with minimal disruption, and work seamless across any network, anywhere, at any time. There is also an understanding that phone service is inherently secure. With WebRTC, the expectation is for these applications to behave in the same manner.

This session looks at the user experience and expectations of a WebRTC Enterprise service. It will also cover how a WebRTC enterprise handles security, reliability, and interoperability within browsers and networks.


The Oracle Communications WebRTC Session Controller enables communications service providers (CSPs) and enterprises to offer WebRTC services – from virtually any device, across virtually any network – with carrier-grade reliability and security.

Sales Presentation: Oracle Communications WebRTC Session Controller

- WebRTC Market and Opportunities
- WebRTC Challenges
- Oracle Communication WebRTC Session   Controller
- Summary


Communication Service Provider (CSP) voice service revenues continue to face pressure due to shifts in communication preferences and competition from non-traditional service providers. Voice communications are now often embedded into applications outside the domain of traditional telephony voice usage. CSPs have been challenged to effectively leverage and monetize new web-oriented communications technologies.