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WebRTC Solutions Week in Review: MaskedChat, Twilio, Quanta Computer, NetFortris, Telstra

April 18, 2015

A handful of years ago, a popular new type of website started popping up on the Internet. The collection of anonymous text, audio, and video chat sites became household names with interested consumers who wanted the services to speak to random people from everywhere in the world without giving away their identities. The majority of these sites were Flash-based because of their reliance on video communication. Now, the MaskedChat WebRTC-based app may enter as the successor to those sites but on an entirely new platform. From TMC's analysis of the new app, it appears that MaskedChat will also target consumers. It will also have security protocols in place, through the use of code that recognizes facial features, for users who want to make sure that the random people they find on the other end are actually showing their faces.

Twilio also reported this week that it has its sights set on video. Although adding WebRTC video support can often be a labor-intensive process for call centers that want their users to register a connection and have that media be routed to the correct support agent, Twilio is able to do a lot of that work by making Twilio Video plug-and-play. It will have support for multi-party calling, which could be useful when more than one support agent is needed to help a customer, and can handle an unlimited number of simultaneous connections, which could be useful for large businesses with a grand scope of support.

Businesses looking for a set of IP-capable camera may now look to Quanta Computer for their needs. The company uses WebRTC for use in browsers and mobile apps and also has support for a remote control, motion detection, infrared video, and notifications. Although tools such as infrared may not immediately jump out as useful for customer service agents, the base package that integrates with Web browsers could be enticing for businesses in the market. It can stream clearly in 1080p and has low latency by taking advantage of Quanta cloud services.

A new unified communications platform that may also be of interest to businesses is the latest offering from NetFortris. Its Cloud Communications Platform seeks to deliver a set of communications tools that can grow with companies as they scale and can remain reliable by operating from the cloud. NetFortris says cost savings will come in large part from support for VoIP technology that will work across a number of systems. This way, businesses are not locked into a proprietary set of hardware to gain voice, video, email, conferencing, and other communications tools.

The healthcare industry always seems to sneak its way into talk of communications. This week is no exception because Australian service provider Telstra recently launched its MyCareManager based on the Fast Healthcare Interoperability Resources standards. It is based in WebRTC and provides healthcare professionals with remote monitoring of health devices in patients' homes, a central portal for access to collected patient data, and videoconferencing to link healthcare providers to one another. Noted devices that MyCareManager can monitor include glucometers, thermometers, blood pressure monitors, pulse oximeters, and spirometers. The service should help patients get the followup care they need by allowing doctors to get a quick look at their vital signs without calling them into the office for expensive, and possibly unnecessary, visits.


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