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How Cool is Your UC Vendor? Not as Cool as CafeX, Says Gartner

April 28, 2015

“Cool” is rarely among the formal, glorious titles handed down to technology innovators, but a recent assessment of Unified Communications vendors would make Fonzie proud.

Gartner Research’s 2015 Cool Vendors in Unified Communication report has dubbed CafeX Communications to be a “Cool Vendor” for its effective application of Web real-time communications (WebRTC) in conjunction with mobility features, video and contextual communication technologies to create smoother communication among employees and between employees and customers.

The study applauds CafeX for developing a series of application program interfaces (API) that enhance omni-channel engagement through the use of real-time features across all major browsers and mobile platforms—an area that has many other UC vendors still searching for the starting line.  

"As an early innovator in WebRTC, CafeX has invested heavily in developing toolkits and APIs that make it simple for businesses to add new capabilities such as video, co-browsing, and contextual engagement to application platforms,” said David Jodoin, co-founder, CTO and SVP of engineering at CafeX. “It is gratifying to be recognized by Gartner as a leader in these emerging technologies, highlighting our timely delivery of relevant solutions for enterprises focused on mobile engagement."

The report cites several cool specifics from CafeX. Among them is CafeX Live Assist, which allows enterprise experts to view an online visitor’s browser screen, and also co-browse, annotate and open links and documents—and all with only a few lines of code.

Omni-channel and mobile self-service features are also turning heads, as the CafeX context bus seamlessly shuttles customers from one digital channel to the next. The result is effortless cross-channel escalation, which means customers or employees can transport a Web chat with one user into a video chat with a second user without actually starting a new interaction.

"Being recognized as a 'Cool Vendor' by Gartner is further evidence that CafeX's strategy to embed contextual collaboration within enterprise applications is well aligned with marketplace needs,” Kris Hopkins, senior vice president of product and strategy of CafeX, said. “As developer activity around WebRTC accelerates in tandem with real-world deployments across banking, insurance, medical, retail and other sectors, the market resonates with our product.”

In other words, there may be whole lot more “cool” around the corner for CafeX.

Edited by Ken Briodagh

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