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Real-time Multimedia Coming to 911 Call in New Jersey Township

July 27, 2015

When someone calls 911, there is a lot of information that has to be conveyed to the operator to get the right help as soon as possible. Depending on the type of emergency, who is calling and how effective they are in communicating the situation, there can be two very different outcomes. The development of information and communications technologies has introduced new ways for 911 emergency centers to start receiving information. Text-to-911 is a step in the right direction, but Avaya has created a solution that is going to take this process many steps forward.

The iLoc8 application uses HTML5 and WebRTC to connect callers and dispatchers using mobile Web browsers without additional software. And the Township of Lakewood, New Jersey. is the first municipality in the country to upgrade its 911 emergency system to this platform.

Even though the word ingenious is often used in IT, this particular solution deserves the title. It uses readily available technology in order to avoid any issues of conflict between devices and operating systems at a time when we need things to work: emergencies.

When the system is up and running in Lakewood, emergency operators will be able to access a wide range of critical pieces of information that will better help them deliver the help callers need.

With iLoc8, a caller uses his/her browser on the mobile device to start transmitting information about the location and what is taking place.

Imagine if an operator opens their browser and they are able to see how much battery life the caller has on their phone, communicate with them using voice, text or video, send multimedia instructions to perform CPR or other first aid procedures. And it also means the caller can just point their camera to the incident and provide real-time video so the dispatcher can communicate to first responders what is taking place.

Image via Shutterstock

According to Amanda Ziadeh of GCN, Mark Fletcher, Avaya’s chief architect for worldwide public safety solutions said, “Pictures and video can tell the story like nothing else, and putting that information in the hands of the first responders provides that situational awareness all the way around.”

Fletcher went on to say, existing 911 systems can’t accurately locate where mobile emergency calls are coming from because it comes from a query made to the cellular carrier. With iLoc8, when a link has been established between a mobile device and the 911 center, they can start exchanging multimedia information. The dispatcher can see a Google Map location of the caller to determine their location along with other data.

Location and information are critical for emergency center dispatchers and first responders to greatly improve the outcome of 911 callers. What Avaya has done with iLoc8 is, remove the hindrances of location accuracy and situational awareness so anyone can communicate what is happening to them in case of an emergency to get the help they need.

Edited by Dominick Sorrentino

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