NetSapiens Releases Enhancements to SNAPsolution Including WebRTC Deployment
VoIP and Unified Communications (UC) solutions provider NetSapiens has a stated mission of enabling communication service providers (CSPs) to “join together as a collective force” to help drive positive outcomes for the industry as a whole. In fact, the company’s SNAPsolution platform is popular with CSPs and is unique in several respects. These include its modular design for running specific functions which can be run on a single physical server or virtualized in the cloud, and the fact that under their Universal Session Licensing agreement CSPs have access to all of the features and only have to pay on a concurrent call basis instead of paying “per seat” or “per feature” for SNAPsolution.
The reason the above is noteworthy is that NetSapiens has announced the release of new SNAPsolution features, enhancements, and SNAPped In Services for their CSP clients. Particularly important to the WebRTC Solutions community is NetSapiens first deployment of WebRTC which features a comprehensive suite of WebRTC features—video conferencing, chat, file transfer and screen share that are directly integrated into the user’s current suite of portals.
In terms of its implementation, NetSapiens explains that traffic from WebRTC apps are integrated into the CDR records and contact center statistics native to the SNAPsolution portal so the experience between WebRTC, VoIP and POTs is seamless. They note that enhancements to the UC portal are in beta and will be included in the next GA along with a beta release of a WebRTC-enabled browser-based SIP soft client.
Other enhancements announced include:
- Call recording is now more reliable as a result of improvements to packet handling and the ability to search multiple Recording Modules.
- At client request, the contact center software has been upgraded to include the ability to log in and log out of individual queues, more granular reports, and queue prioritization for agents logged in to multiple queues.
- New SNAPped In Services features will allow tighter interoperability between the SNAPsolution and third-party applications.
- All SNAPped In Services— Instant-Fax by Skyswitch, Voicemail Transcription by AT&T and Mutare, e911 Management by Bandwidth.com can be managed in NetSapiens’ user portals.
“We are pleased to partner with these companies to introduce three highly requested features to our service provider clients,” said Kevin Selkowitz, Director of Product Management at NetSapiens. “We know how important it is to give ITSPs the features they need with choices in where they want to get them. NetSapiens will continue to partner with reputable third parties in conjunction with innovating our own solutions in order to achieve this goal.”
As noted at the top, the deployment of WebRTC is an attention grabber as it speaks to the growing recognition of the value of WebRTC for CSPs. In short, what I have described as something of a quiet revolution regarding WebRTC being embraced across the entire ICT ecosystem continues to gain momentum.
Edited by Dominick Sorrentino