WebRTC Solutions Week in Review: Frozen Mountain, NetSapiens, VeriShow, Comcast
A number of companies released new products this week that deal directly with WebRTC. In the WebRTC Solutions weekend wrap-up, this piece will highlight the efforts of Frozen Mountain, NetSapiens, VeriShow, and Comcast.
First up is Frozen Mountain, which recently announced that it has added screen sharing to its IceLink WebRTC stack's list of capabilities. This addition will allow users to connect to an “out-of-the-box” video provider that captures screen images for sharing through a Web browser. Frozen Mountain has made efforts to connect its IceLink software to major browser that natively support WebRTC – Chrome, Firefox, and Opera – and those that do not – Internet Explorer and Safari. It also works with Android and iOS mobile devices and the Microsoft .NET framework, Java, and Xamarin code bases. What this means for end users is that they can expect everything from remote document collaboration to training sessions to work on any device and browser software they prefer.
NetSapiens also made headlines this week with updates to its SNAPsolutions VoIP platform. Those updates bring WebRTC in the mix by making browser-based connections of audio and video conferencing, chat functions, file transfer, and screen sharing mix well with VoIP. The entire platform is meant to make connections between WebRTC and VoIP seamless while still allowing for records and contact center statistics to populate directly to a call center's servers. Communications become simple and cross-platform, and not records are lost in the process.
WebRTC is certainly making headway in call centers. VeriShow is taking that market by storm with its release VeriShow 6.0 and a Salesforce plugin for that WebRTC-enabled call center. This brings all the capabilities of WebRTC mentioned above with the capabilities of the Salesforce Live Agent chat platform. Together, customer service representatives can see all the information they have collected about their customers and simultaneously talk, text, or screen share with them.
Comcast is also getting involved with the expansion of its Xfinity Share app which allows customers to stream live video or send photos to their set-top boxes at home. WebRTC will power the app which Comcast is now making available to all Xfinity Triple Play customers. Users need only download the app, select the streaming function, and then send data to their home devices. Anyone in the home can then view the content as it comes to their box.