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3CX's New Phone System Version Brings New Level of Mobile

September 09, 2015

There's a lot of business going mobile these days—it's called a “mobile workforce” for a reason, really—and so it's not surprising to see more services take on a more mobile slant. 3CX, meanwhile, recently released Version 14 of its 3CX Phone System for Windows, and this version puts a lot of extra push into that mobile operation that should give companies something to think about when it comes to a public branch exchange (PBX) system.

With the new version of 3CX's award-winning platform, resellers get an exciting new opportunity: the ability to offer both a hosted solution and an on-premise solution from the same platform, meaning that virtually the entire market is open to said resellers. The sheer opportunity posed by such a development is hard to pass up, but 3CX Phone System Version 14 is just getting started from there. Indeed, 3CX performed a significant revamping on the system that allows for new features for the major mobile systems, like iOS and Android.

A new level of PUSH technology is also offered that allows the phone to wake up on receipt of an incoming call and quickly register the user so that the call can be taken. This allows users to use an office extension as easily as a normal cell phone call, which gives mobile productivity a significant boost in the process. Plus, there's a new integrated session initiation protocol (SIP) tunnel, as well as a new range of supported SIP trunking systems available for use with the system, allowing a greater variety of options in the field. Reports suggest that the services offered by Time Warner Cable, Deutsche Telekom, Broadvoice and AMcom are all now available to users.

3CX didn't stop there, either, adding in a new level of built-in videoconferencing thanks to improved Web-based real time communications (WebRTC) support, as well as several new features that make the service webinar-friendly, like built-in remote controls, the recording of webinars for uploading on YouTube, as well as some options to bring in feedback polling. Users can even pre-upload a PowerPoint presentation to help burn less bandwidth, a major concern in webinars over WebRTC, particularly for larger numbers of users. It's even stepped up its server network worldwide to help deliver a better local video performance.

There's a lot to like about this new system, and that's a development 3CX is likely hoping will be felt universally. With improvements made to the phone system, to videoconferencing, to mobile workforce applications and several others, 3CX seems to be making a push on more markets and brand expansion in the process. 

Edited by Stefania Viscusi

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