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Dave Phillips Joins CafeX as Managing Director for EMEA and Asia-Pacific Regions

October 01, 2015

CafeX Communications, a leading provider of real-time engagement solutions for mobile and web platforms, has hired Dave Phillips to spearhead sales and business development activities in Europe, the Middle East, Africa, Asia, and the Pacific Region.

“CafeX is redefining how business users interact with each other and with customers. Some of the largest companies in the world trust CafeX to deliver personalized collaboration experiences within applications. I am honored to join this highly innovative organization, helping clients realize the benefits of digital engagement through a proven methodology that emphasizes simplicity, continuity and reuse of existing technology investments,” said Phillips.

CafeX provides real-time omnichannel customer engagement solutions for many of the top Global 2000 companies in finance, insurance, healthcare and other industries. As the company looks to increase its presence even further, Phillips will bring his extensive experience in customer related services to make this possible.

According to CafeX, as the managing director he will be overseeing its aggressive go-to-market initiatives, as well as sales, business development, marketing, and channel and partner recruitment. His duties will also include representing the company at major industry trade shows around the world.

Prior to this position, Phillips was with Avaya for 10 years working on different technologies and CRM initiatives for the company. He played an important role in developing and marketing Avaya’s successful customer experience solutions in Europe, which helped the company transform its customer experience initiatives.

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 “We are delighted that Dave Phillips has joined our team as managing director. His broad background in customer engagement solutions, combined with significant successes on the commercial side of the business, make him the ideal person to lead our efforts in the global marketplace,” said Nick Adams, vice president worldwide sales and field operations, CafeX.

CafeX brings contextual real-time communication to apps to make every single web and mobile experience more personal, with more interactivity and omnichannel options companies can use to engage with their customers and employees. In that endeavor, it has developed Web Real-Time Communications (WebRTC) toolkits and APIs to simplify the implementation of the technology. According to the company, with just two lines of code its customers can embed live interaction capabilities such as video and co-browsing natively within websites and mobile applications. 

Edited by Kyle Piscioniere

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