WebRTC Solutions Week in Review: Voice4Net, Rabbit, TruConf
This week in WebRTC Solutions news, TMC discussed the “flexibility factor” with Voice4Net, wrote about how to add security to their communications, announced Rabbit’s jump to iOS, and profiled the cloud-based TruConf Server video conferencing software.
What is the “flexibility factor”? At the recent ITEXPO, Voice4Net spoke to TMC CEO Rich Tehrani about how its contact center can adapt to a number of enterprises’ situations. In particular, it can cope with automatic call distributing and interactive voice response systems that link directly to company data stores. Voice4Net tries to make its software easy for agents to use and powerful for managers to capitalize on. Its new WebRTC Framework allows agents to tap into the power of the contact center through their Chrome browsers, and soon the Framework will include workforce management for scheduling.
Security becomes a big issue when talking about any sort of information technology. For new developments in that field such as WebRTC, security can be a mixed bag of really good and really bad. WebRTC was constructed with privacy in mind; it encrypts connections between users. However, individuals or businesses with good or ill intentions could still view users’ IP addresses because it is a peer-to-peer construct that relies on IP information. Some plugins, TMC notes, can help identify which websites want to look at IP addresses, and then users can block those sites at their discretion. In order to block IP address visibility through WebRTC, though, the problem could become much more complicated.
Rabbit, a developer of communications applications for desktop and mobile, recently announced its jump to iOS. It has previously reached into a number of desktop Web browsers with WebRTC, but it had allowed iOS and other mobile users to stay by the wayside. Now, however, it has launched an iOS app. At this point, it includes limited functionality – there is no support for video chat – but it could mark a step in the right direction.
Last this week, but not least, comes the TruConf Server for enterprise video conferencing. The company’s goal is to make a full-featured product that remains easy to use. It gives power users complete control over who can attend conferencing events, but it leaves end users with a simple interface. Guests can join conferences just by entering their usernames and choosing to join as guests. It uses WebRTC to give participants easy access to webinars. It also handles webinar invitations by syncing with Microsoft Outlook, Google Calendar, and Mozilla Thunderbird calendar applications. Michael Gotalsky, the CEO of TruConf, commented that webinars can make an extremely effective way of communicating with customers, so his software wants to make participation convenient.