ECT Technology to Supply Scandinavian Telecom with WebRTC Technology
Although the adoption rate of WebRTC is not the same in Europe as it is in the US, the technology’s benefits are now being recognized by individual users, businesses and service providers. According to European Computer Telecoms AG (ECT), an unnamed Scandinavian service provider has ordered its complete line of WebRTC solution.
The ECT platform, which it calls INtellECT WebRTC Solution, is designed to give its customers a comprehensive set of tools to launch service applications with voice and video calling with next-generation networks as well as via WebRTC. It also has an integrated applications called INtellECT Virtual PBX and effECTive Network-Based Contact Centers, which allows service providers to start offering PBX and contact center services immediately with the company’s service creation tools.
By having WebRTC integrated into these services, it readily delivers voice and video telephony, but also video conferencing, video recording, video queuing, video-on-hold, video-on-demand as well as many unified communications (UC) functionalities.
The Scandinavian telecom operator already has multiple ECT technologies in place, including all its value added services. The addition of the WebRTC will extend real-time communication solutions for its customers no matter where they are or what device they are using as long as their browser is WebRTC enabled.
The technology ECT uses as part of its WebRTC offering includes Dialogic’s Powermedia, a multimedia processing software for video and voice codecs along with standard telephony, and for standard media processing such as playing prompts or recording calls.
“The INtellECT WebRTC Solution, combined with Dialogic real-time media processing, represents a powerful solution and an enormous opportunity for operators to offer WebRTC based services to their enterprise customers” said Metin Sezer, Director New Products at ECT.
The company also offers customers its Visual Application Builder (VAB), a browser-based graphical tool which allows operators to create new services without deep programming knowledge. Some of the apps they can create include interactive voice and video response with ASR/TTS, PCI-compliant video and voice recording, intelligent queuing, call distribution, data read and write to any database available in the cloud, http(s) and SOAP/XML integration of web services and more.
Edited by Kyle Piscioniere