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WebRTC Solutions Week in Review: AT&T, Cisco, IETF, VoxImplant

December 05, 2015

Since the last article review of WebRTC news here at TMC, the front page has seen a varied set of news. An AT&T post revealed the “must-have” user experiences in WebRTC, Cisco announced its intent to acquire Acano Limited, the Internet Engineering Task Force (IETF) has further considered the need for an interoperable codec, and VoxImplant has announced its newest video recording software.

AT&T’s list of important experiences begins with user workflow. The communications company notes that developers should consider how users interact with the elements on screen to make for exceptional user interfaces. The post continues by urging developers to note any obstacles that may hinder the creation of voice and video calls – those obstacles should be removed at once. Next, since WebRTC apps are all about sharing information, AT&T says their designs should encourage sharing; this can take the form of friendly, easy-to-read notifications about conversation invites. Developers should also concentrate on easy navigation and consistency in design. Finally, the post urges developers to think about every possible user action so they can plan for the unexpected.

Global networking company Cisco recently announced its intention to acquire Acano, a developer of conferencing software and associated hardware. An acquisition of this sort would give Cisco a step forward in its goal of delivering video software to its enterprise clients. In addition, it could use Acano hardware such as its audio bridges and network gateways to compliment the existing Cisco hardware on the market. Cisco has indicated that it will offer $700 million and equity in order to seal the deal, which could be complete as early as Q3 2016.

TMC’s Peter Bernstein has been all over the WebRTC codec wars, so it is no surprise that the latest information surrounding the IETF has found his name in the byline. He notes a report from Orange, a supporter of improvements to codecs that drive WebRTC, that pushes forward three additional codecs that could eliminate the need for audio transcoding. Those three codecs – adaptive multi-rate (AMR), adaptive multi-rate wideband (AMR-WB), and G.722 – can support hundreds of millions of communications terminals at once; they may also provide a path to eliminating royalties from the equation.

A mainstay of call centers, whether for analytics or regulatory purposes, is call recording. VoxImplant is reaching into the pocket of WebRTC to make sure that enterprises that support Web-based communications can handle all their video interactions properly. Unified communications software tries to make both audio and video possible in call centers and enterprise board rooms, but can sometimes be a hassle to connect all callers into a single recorded session. VoxImplant uses the VoxEngine to treat each caller as a separate entity and will record an interaction between two parties, for instance, in two separate logs. It can store VP8-compressed files as WebM and H.264-compressed files as MP4.

Edited by Stefania Viscusi

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