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From UC to ME with eZuce

June 09, 2015

Unified communication (UC) has been a big buzzword over the past decade or so.  Real-time collaboration and communications company eZuce is working to inject ME -- My Enterprise -- into the world to shift the dialogue, leveraging a combination of experience in SIP, open source, and acquisitions for its cloud-based offerings.

Why is eZuce different than all the other cloud-based, increasingly WebRTC-based solutions out there, other than product names and slogans that trigger my "Get off my lawn, sonny" headache desire for simplicity?

"Theres' a new value proposition out there," says co-founder and CEO Jerry Stabile. "You have UC plus visual collaboration and persistent communications.  Videoconferencing is not persistent.  You host a meeting a handful of times, that's it. ViewMe stays up all day on the user desktop."

The "Me" in ViewMe is short for "My Enterprise." ViewMe's cloud includes integrated video, voice, email, IM, identity, presence management, unlimited personal multimedia rooms, support for HTML and WebRTC and a customizable interface.

It also just works as it is supposed to.  I had a couple of suggestions that I download a client for mobile device use, but I instead went with the WebRTC version on the desktop because I hate having to drag around software that I use once for one-off events.  It loaded up within moments and I was put directly into a two-way video conference with screen sharing.  Audio was high quality, with only a few glitches at the beginning.

Stabile says ViewMe uses heuristic quality management relatively unique to cloud services, adjusting load distribution on as needed basis on the fly, adjusting video and audio based upon bandwidth and relative network conditions.

ViewMe is available in a number of forms, including a retail service, white-label for resale, and even deployed as an in-house enterprise-based service if necessary.  However, EZuce has relatively generous terms on purchasing cloud services. "Our pricing structure is per user, but right-sized," Stabile said. "The price is based on simultaneous users, but you can distribute it to any number people within the organization and they can bring in people outside of the organization.  We're not going recommend overprovisioning. If you are underprovisioned, we'll let you burst up, but we'll come back to you and discuss a pricing adjustment."

Founded in 2010, eZuce has its headquarters in Andover, Massachusetts. Stabile worked with Pingtel during the days the company went from a proprietary VoIP solution to an open source solution with the SIPfoundry project.  EZuce started up using open source code and targeting enterprise customers.

Today, eZuce has sold over 350,000 user license to over 500 enterprise customers in over 30 countries and has served over 60 million video conferencing minutes on its platform.  The company is currently aiming at the mid-sized to large business of 200 to 5,000 employees that generate ARPU of $20 per month.  "We'll let our partners eat the sub-250 market," Stabile said.

In addition to its current revenue stream, eZuce raised $10 million dollars in a combination of seed and series A investment rounds.  With a "compact" team of 35, R&D operations are conducted in Pasadena, California, Romania, and Slovakia. 

Last October, the company acquired Evogh, adding video and web collaboration capabilities into its baseline openUC offering and enabling the company to move into a white label cloud-based delivery model with third-parties such as its existing partners, carriers, and managed service providers (MSPs).  Evogh also brought along a research network deal of 20,000 customers and a strong background in higher education that has led to  eZuce availability through the Internet 2 high-speed academic network. 

Edited by Stefania Viscusi

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