Prosodie-Capgemini Deploys Oracle Communications WebRTC Session Controller
Despite early skepticism as to whether WebRTC was ready for B2B as well as B2C applications and services, proof that the real-time communications standard is ready for industrial strength usage is beginning to emerge around the globe. The latest indication of this is the announcement from Prosodie-Capgemini, the France-based service provider and subsidiary of Capgemini which specializes in customized call centers and has deployed Oracle Communications WebRTC Session Controller.
In making the announcement, Prosodie-Capgemini noted that this is the first of what is intended to be a slew of new services using WebRTC and that it selected the Oracle Communications WebRTC Session Controller to help ensure security and communications reliability. In fact, the service provider has already successfully deployed its first WebRTC-based service.
As with many companies that are looking to WebRTC to help transform contact center interactions through the introduction WebRTC for easy to interact with in-browser multiple and multimedia communications Prosodie-Capgemini says it recognized the value of a WebRTC approach and Oracle’s platform as the right vehicle to simplify and speed the development of WebRTC-based products and deliver carrier-grade service quality for web-based communications.
"We are constantly looking for ways to create new, valuable services to offer our customers. The WebRTC industry standard is a huge opportunity that enables us to develop these offers -- and Oracle Communications WebRTC Session Controller is what allows us to deploy them efficiently and successfully," said Erwan Le Duff, COO, Prosodie-Capgemini. "The Oracle product has already helped us launch our first service -- Odigo WebCall -- which enables voice calls in the browser. With this service, our enterprise customers -- such as Air Liquide ALEHOS, which has already adopted it -- now, have the potential to deliver the targeted, timely assistance that consumer’s need, all without leaving the browser, which can in turn yield a better experience and increased satisfaction."
Prosodie-Capgemini says it selected Oracle Communications WebRTC Session Controller because:
- It offers a software development kit (SDK) to accelerate application development and interoperability between any WebRTC device and any Session Initiation Protocol (SIP) network.
- Gives the service provider carrier-grade availability and performance -- as well as advanced security with authentication, encryption, and attack mitigation -- for any WebRTC-based products.
It was also noted that Prosodie-Capgemini was an early implementer of the move to all-IP based next generation capabilities having deployed an Oracle Communications Session Border Controller since 2011 for this purpose.
"People are constantly online, rapidly moving from device to device, but are demanding a totally seamless experience -- whether they are buying skis online and need advice, or approving transactions for work," said Doug Suriano, senior vice president and general manager, Oracle Communications. "We are at the core of what enables these kinds of experiences, and the real-time communications over the web offered by Oracle Communications WebRTC Session Controller is a prime example. Both enterprises and service providers like Prosodie-Capgemini are taking advantage of WebRTC technology, and they're choosing Oracle Communications to make it possible."
Contact centers have been what industry analysts have called the low-hanging fruit for WebRTC for obvious reasons. Indeed the popularity of Amazon’s HELP button and the need for omnichannel customer engagement has taken on a competitive sense of urgency for enterprises and WebRTC is the best and preferred means for getting up to speed fast.
The good news for the WebRTC community is that we have moved well past the proof of concept (PoC) stage when it comes to WebRTC in the enterprise and in service provider networks. The use cases are starting to roll in and the value-added is demonstrable. This is why WebRTC’s utility, not just for contact center application, should no longer be a question of if but rather when.
Edited by Stefania Viscusi